Calls Not connecting
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
‎18-02-2023 06:04 PM
I have three lines on my contract. My own and my two children. I can call everyone else on my phone with no issues but when I am calling either of my children I get the message "I'm sorry calls to this number are not being connected. If you have dialed the number correctly then I'm afraid it means that the number is not available from this network"
This has been the case for the last two weeks. They can call me with no issues. I have to call them via WhatsApp. Very frustrating when they are all in the one contract and not able to connect. Checked all phones and no numbers are blocked. Has anyone else had this issue and know how to resolve this?
@EE please provide advice to sort this.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
‎18-02-2023 06:07 PM
I am having the same issue but only with my children's numbers, which are all with my contract. I have to call them via WhatsApp to get hold of them. And calling 150 isn't much help as every option I press it hangs up, can't get speaking to an actual person.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
‎19-02-2023 08:31 AM
Hi @RoslynH81
I'd recommend following the options to speak with our Tech Care team.
They will need to check your account to see if there are any restrictions on those numbers.
Jon

- Finland -EE mobiles no longer working in Finland & 150 calls do no work! in Roaming
- people cant hear me I sound liek a dalek / underwater in Mobile Network discussions
- can’t make in country calls in Roaming
- Network keeps dropping in and out in Mobile Network discussions
- MOBILE DATA ERROR in Mobile Data