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Discussion about Mobile services, like roaming, calls, messaging etc

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Account holder

I am trying to upgrade my phone but it is saying I am not the account holder. When I first bought this phone (Samsung galaxy 21 ultra) i took the contract out under my name so I dont understand why it isn't letting me upgrade.

Helen102 by • Investigator
  • 727 Views
  • 1 replies
  • 1 Helpful

Roaming

Hi, I have just paid £10 to use roaming in Australia. Just arrived in Australia and received a text from EE saying that all calls to countries outside the EU will be £1.35 a minute. I thought that calls to an Australian phone number would be included...

Robury by • Visitor
  • 992 Views
  • 5 replies
  • 0 Helpful

Re: Roaming in australia

Hi I have just arrived in Australia my phone is saying SOS and it’s impossible to contact EE on 150 or any other way as it won’t let me phone. I purchased the right roaming before going away and it’s showing on my account. How do I contact EE From Au...

Pilot222 by • Investigator
  • 439 Views
  • 6 replies
  • 2 Helpful

Number not working

I was traveling for a couple of months and now my Uk number isn’t working I tried to top it up cause it’s a pay as you go number didn’t work 

Voicemail

Hi. I am trying to change my voicemail to my new company. Message keeps saying under maintenance but it has been saying this for a while now. Any ideas? Thank youJane 

JaneS38 by • Explorer
  • 417 Views
  • 5 replies
  • 0 Helpful

Calls cutting out after 15 minutes

Hi, Over the last few weeks/months, i've been noticing that calls are cutting out after 15 minutes- not just related to one particular number. Its extremely frustrating. Signage coverage is good, and I am not calling by wifi/internet.What would be th...

aspinas by • Investigator
  • 20433 Views
  • 12 replies
  • 3 Helpful

Cannot connect in the USA

Hi There,I am currently in NYC and my phone has not connected to mobile service at all. I've had no signal, no welcome text, I bought the roaming add on before I came, however it will not connect me to just normal phone service, let alone mobile data...

JordanBW by • Explorer
  • 804 Views
  • 3 replies
  • 2 Helpful

calling abroad

i am trying to call a number which is abroad (the number is to open a set of electric gates) but all i get is this number is barred from this phone. i am on play monthly and international calls are allowd on both me phone and ee account

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