Mobile Services

Roamig pass

Hi I activated my roaming pass but why I am being charged £15 when the website says £12

Not registering on network issue

HiMy Huawei p20 mate is not registering onto any network on a German island I am currently working on. It will register on the O2 4g network when on mainland Germany but when on this island the O2 network is a O2.de 4g network and will not connect at...

Cant make or receive calls - visiting US

Hi all I hope I can get some help.. I am travelling in the US and prior to travelling I paid for a package to give phone, text and data. the data and text service is fine but I cant make or receive calls. It is quite a problem as I need to make calls...

Scam call or genuine promotion?

Got a call earlier today from the following number 01997 617 136 (Strathpeffer, Scotland) wherein a woman told me I was eligible for a promotion - asked how much I was currently paying for my service and then proceeded to say I’m eligible for a price...

Re: Nie mogę korzystać z mojego telefonu w eu (brak :internet, wiadomości i połą

I have the same problem I receive an SMS but I can't send it back and call and also no one can call me , after registering in EE, I uploaded my account without any problems, and I received a message asking me to leave feedback, but how can I leave a ...

I can make call but cant receive call

Cannot seem to get wificalling working with virgin media hub?

Roaming in Egypt

I am currently in Egypt and cannot get any signal to use roaming.I have restarted my phone several times and have tried manually selecting a provider on my phone but it’s not working.my we account does not allow me to ‘set roaming on’ as other posts ...

No VoLTE and Wifi Calling after phone change

So after i upgraded my phone, ive lost two services i use a lot, tried messaging support and that didn't get me anywhere so im hoping someone can help me here.When i go into phone settings, the settings tab where usually volte and wifi calling as wel...

contacting ee

Hi, has anyone used this contact email address, customerrelations@ee.co.uk?