Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Why doesn't my 'phone ring??

Twice today my 'phone has not rung but I have received voicemails. The first time was at home next to my router. The second time was when I was outside a building with good signal strength. While I was in the latter building, and before my second mi...

Turn off post-voicemail message

Is it possible to turn off the message that comes after a personalised voicemail message (ie. "After you've finished your message, just hang up, or to hear more options, please press 1)? This isn't ideal, particularly when being used as a voicemail f...

Unable to make calls from IPhone

Hi,I have been having problems making calls on my IPhone XR today. I have switched to WiFi calls and still cannot connect calls.. I have also reset my network info and still cannot make calls. I am able to use my apps/internet with no issues using my...

photo/video message text but no password

Not sure why I've not received a password and I can't access the photo without it?

Resolved! Insurance Provided Handset to be Blacklisted

A handset associated with our group account was replaced by a third party insurer in 2021. The handset has now been lost and the insurer requires proof that EE have blacklisted the handset.In discussion with a Customer Services rep, EE can only black...

Iceland

Why can’t I connect to my network in Iceland is there anything I can do to get it working?

Free minutes and air time

Sim upgrade

Had a sim upgrade last thursday , been unable to make or recieve phone calls since , cant even call 150 for assistance anyone help ? Restarted my phone numerous times .Thanks

Resolved! Cancelation of contract

Not working roaming in Hungary.

Hi. I arrived in Hungary two days ago. I had my cell phone twice for half a day. since then it hasn't and I don't understand why. should I have activated something else in the UK? what can I do? i tried restarting the phone, looking for solutions but...