Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Prepaid

I received the text about my prepaid reward card. I filled in the details. But my email address doesn't work anymore and worried the disputation card had been sent there. How do I chnage my email and find out. Or do you get sent an actual card in the...

Resolved! I’m in USA and I can’t receive any SMS

So like the title says, I can’t receive SMS messages, which would be a problem but a couple of banks I use only have SMS 2 factor authentication, and so I can’t access my accounts whilst here. Please help me urgently. It should also be noted I can’t ...

Connection issues with phoning other EE phones

Abroad

I am In Poland I have Poland included in my pack for no additional charges but my phone won't work, my husband is on my contract also and I'm having to hot spot off him?

£10 data roaming pack - can you just buy 1 month and how?

I’m going to France for two weeks and have heard there is. £10 add on you can buy? Anyone know how to do this so you can use the internet abroad?

USA roaming

issues holding network in US. Roaming shows as on. move used abroad many timesholds the network for 1 minute then goes to sOSeverything I read says text 150 but texts won’t deliver even on Wi-Fi. Can’t call either as no servicenot sure what my option...

Calls Over WiFi - Why is it so sporadic?

Last few weeks - sometimes not available for hours at a time. Never used to be like this. I work from home and for whatever reason EE can offer me a quality mobile phone signal I am dependent on 'calls over WIFI' - always have been. (its nove even li...

Why do my calls keep dropping out after 30 seconds when neither user is moving?

Voicemail issues

Hi all, wonder if anyone can help. I have a dual sim IPhone. My personal sim with my main number and a virtual sim I have for my work. Although I have everything set up to use my personal sim/number my voicemail seems to be set up against my work num...

Re: receiving text messages abroad

I'm unable to receive text messages using my EE Sim card abroad, even though I have added roaming plan on my bill. Please advice urgently. Thanks