I can't receive and make calls

[LindaSerenissi]

I activated my sim yesterday, but i can't call or receive calls or call the costumer service

Please help me

[Katie_B]

Hi @LindaSerenissi. 

Are you new to EE or was this part of a upgrade?

Katie

[LindaSerenissi]

I’m new

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[Mod edit: Please do not post personal information on the public board. Thanks!]

[Katie_B]

Thanks for confirming @LindaSerenissi. 

Are you pay as you go or pay monthly?

Katie

[LindaSerenissi]

I’m pay monthly

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[Mod edit: Please do not post personal information on the public board. Thanks!]

[Katie_B]

What happens when you try to make a call @LindaSerenissi?

Did you purchase your phone direct with EE?

Katie

[LindaSerenissi]

i inserted the sim into the phone, i registered on the site, i chose and paid for the plan, but when i went to try to make a phone call or send an sms or surf the internet as it was written on the instructions it didn't let me do anything.
as soon as the calliama leaves, it rings once and then closes immediately

The phone is mine
I’m in Italy

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[Mod edit: Please do not post personal information on the public board. Thanks!]

[LindaSerenissi]

Please help me! I need to speak with my husband  and i can speak with him only by my new sim

[Katie_B]

Hello @LindaSerenissi. 

Was the SIM you purchased a pay as you go SIM with a reoccurring monthly pack?

We recommend SIMs are activated in the UK before travelling abroad to use whilst roaming. 

If you are a contract customer, did you activate roaming before leaving the UK by texting ROAMING to 150 or by giving us a call?

Katie

[LindaSerenissi]

Yes i have a pay ad you go with monthly pack

No i activate the sim in Italy