Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Monthly roaming in Europe

HiI am in France for the next 5 months and I want to add roaming to my monthly bill. How do I do this please.

Resolved! Roaming in USA - was it not included??

Hello I seem to remember roaming for calls, texts and internet access was free included in the monthly plan. Like it is in EU. Just arrived in the US and EE now says I need to buy a roaming data add on for nearly £6 a day on a daily basis. Why is thi...

Calling abroad

I cant seem to phone a new zealand number. It says the number is barred. I phoned the number yesterday and had no problems. How do i fix this?

Roaming

I paid for 15 pounds for a month of roaming in Australia and it’s not working. It says it’s in my add one but my phone only works near wifi

I am in the USA with no service and wish to activate roaming. Can you assist?

I am in the USA and wish to contact someone to set up roaming (I have a roaming pass but no service,). Is there a way to do this remotely via live chat or email? It is difficult to call without service.

Resolved! Roaming in Norway

I’m a pay monthly customer-are my included calls, texts and data available to use for free in Norway or do I have to pay acharge for a roaming bundle? TIA

No mobile phone connection

Dear customer service, please advise why my phone number doesn’t work? +xx xxxx xxxxxx name xxxxx xxxxxxxxxx address xx xxx, xxx xxxxxxx xxxx I’m overseas now and as soon I can’t use my phone I can’t use my internet banking because I can’t confirm s...

Cant use canada roaming

Purchased roam further subscription for Canada but insists I must purchase additional package from Telus in Canada. Makes no sense

Resolved! Scam?

Got these 2 messages today. Any ideas? BTW senders phone has no entry for it I've sent you an EE Photo/Video Message. Go to https://eeuk.mms.ee.co.uk/eeuk/ Your message is valid for 7 daysI've sent you an EE Photo/Video Message. Go to https://eeuk.m...

Abroad charges

Hi, I am abroad at the minute in Alcudia, EE have taken £12 out of my account and I’ve only been here 2 days. Is this what they are charging me a day! It said they were going to charge me £2.95 a day for roaming and calls. Why have they taken this ou...