Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

No signal

I have added roaming to my account. I have just arrived into Benidorm and my phone won’t work. Anybody any idea how to sort it

Can't use phone

I'm in France working and ny 4g has gone. No data. Checked everything regarding data roaming, settings, mobile networks etc. I've been trying to contact ee but only getting call 150 which I can't as I can't use my phone. I've only got WiFi. I thought...

Resolved! Voicemail issues

My Samsung keeps notifying me that there is a voicemail with the notification envelope that can't be deleted. There is no voicemail, to get rid of this I keep having to force stop the phone services but it reappears the next day. Any advice appreciat...

Urgent help needed in USA but roaming stopped woking and cannot call any UK nos

As in title. Could make UK calls and now can’t. I’m in A&E and desperate to call my travel insurance but can’t. The phone is showing good signal with T Mobile.

Calling 0860 numbers in South Africa from UK

Hi all,Looking for advice. I'm now living in the UK but need to chat to Eskom on a 0860 number. Is there a package I can buy to facilitate this? Thanks so much.

EU data charge

Hello! I have a "10gb Free UK and EU data" add on, on my account. I am currently in Greece and I am being charged the £2 per day rate.Could any one please help me understand why I am being charged? Fyi, I haven't used 10gb. Many thanks.

Phones not working abroad

Hello, im connected to wifi in my hotel but i cant get a signal on any network, my phone normaly works fine when abroad, my wifes phone which is working is also on my ee account but will not ring ee. I need to check the charges and spend caps etc, i ...

Resolved! Stolen mobile

My mobile got stolen I have tried to get in and lock the mobile but it keeps telling me that the password are wrong

In Portugal, but nothing is working.

Hello, I've been in Lisbon about an hour, but not got a message about the service, can't make calls or use roaming, etc. Only WiFi in the place where I'm staying. Mobile and data roaming are on.Any ideas, please?Thanks.

Resolved! Using phone abroad

HiI recently went on holiday to Spain and received no text messages from EE on arrival in the country, in fact received no contact at all. I could only access my device for phones, texts and whatsapp if I was connected to WiFI. This hasn't happened...