Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Urgent help needed in USA but roaming stopped woking and cannot call any UK nos

As in title. Could make UK calls and now can’t. I’m in A&E and desperate to call my travel insurance but can’t. The phone is showing good signal with T Mobile.

Calling 0860 numbers in South Africa from UK

Hi all,Looking for advice. I'm now living in the UK but need to chat to Eskom on a 0860 number. Is there a package I can buy to facilitate this? Thanks so much.

EU data charge

Hello! I have a "10gb Free UK and EU data" add on, on my account. I am currently in Greece and I am being charged the £2 per day rate.Could any one please help me understand why I am being charged? Fyi, I haven't used 10gb. Many thanks.

Phones not working abroad

Hello, im connected to wifi in my hotel but i cant get a signal on any network, my phone normaly works fine when abroad, my wifes phone which is working is also on my ee account but will not ring ee. I need to check the charges and spend caps etc, i ...

Resolved! Stolen mobile

My mobile got stolen I have tried to get in and lock the mobile but it keeps telling me that the password are wrong

In Portugal, but nothing is working.

Hello, I've been in Lisbon about an hour, but not got a message about the service, can't make calls or use roaming, etc. Only WiFi in the place where I'm staying. Mobile and data roaming are on.Any ideas, please?Thanks.

Resolved! Using phone abroad

HiI recently went on holiday to Spain and received no text messages from EE on arrival in the country, in fact received no contact at all. I could only access my device for phones, texts and whatsapp if I was connected to WiFI. This hasn't happened...

My phone has a blank screen

My has a black blank screen

Re: Can’t make calls

Hi, My phone is doing the same. I cannot call out or receive calls. They are just blank. I cannot WhatsApp call even. I have tried calling 150, even that is blank. The call timer starts but there is no sound. The last couple of days calls have been ...

No network in Canada

I am travelling in Canada and have had no access to a network since I arrived. I had purchased a roam abroad pass before leaving the UK. My husband, travelling with me, who is also on EE has a network that is working. I stopped into an Apple Store a...