Unable to receive or send texts messages, unable to receive or start calls

[Ben4444o]

Recently I have been unable to receive or send texts messages, unable to receive or start calls. I am on a top up sim card and had topped up about 15 minutes to yet still receive text message errors and when calling phone numbers for a prompt to state "I don't have enough credit to make a call", this paired with the fact I cannot text 150. This is all somewhat silly potentially to my own negligence. Please help.

[Ben4444o]

*pay as you go sim card.

[Christopher_G]

Hi @Ben4444o 

Welcome to the community.

Does your phone show a good signal? You should be able to text 150 for free.

What kind of phone are you using? Have you tried restarting it?
Chris

[Ben4444o]

That's what I am somewhat perplexed about also, as I am not sure what constitutes as good signal here is a screenshot of my single page: 

 and I have already tried restarting it to no avail, I am using a Samsung a12.

[Christopher_G]

When was the last time you used the phone to make a call or send a text, @Ben4444o?

Could you take a screenshot showing the icons at the top of the screen?

Chris

[Ben4444o]

It says on my history July 28th 2023 for an outgoing call and Sept 2022 for a text.

[Christopher_G]

OK, thanks @Ben4444o 

It all looks and sounds like it should be working to me. I recommend speaking to our Mobile Care team so they can check everything from our side.

Chris

[Ben4444o]

I'll do that now, 

Thank you for your help.

[bristolian]

It's not the only relevant parameter, but an RF value of -121dBM would suggest your coverage is very poor/edge-of-cell.