Not received QR code for phone can’t make calls

[Lizi59]

Hi I have not received my QR code and cannot make calls on my phone can anyone help?

[Ali_A]

Hi @Lizi59 

Are you waiting for a QR code for a brand new line with EE? 

Is this for a SIM only plan, or for a full contract including handset? 

Ali 

[Lizi59]

Hi I am waiting for QR code to keep my phone number ….but meanwhile I cannot make any phone calls .,it is for my Mobile only don’t have a landline anymore thanks.

[Ali_A]

@Lizi59 

Are you keeping your number from another network? 

Have you joined EE as a brand new customer? 

Ali 

[Lizi59]

Hi I am joining EE from Vodafone as I have my broadband with EE can you help ?

[Ali_A]

@Lizi59 

That's great! When did you place the order? 
Have you received email confirmation the order has been accepted and SIM/QR code has been dispatched? 

Ali