Galaxy Watch 7 Ultra

[June58UK]

I recently got a Galaxy Watch 7 Ultra, through a promotion,  with an EE Sim plan. I have given the watch to my husband as I have an Apple watch and phone. He has a S25 Ultra and is not on EE. When he tries to set up the mobile plan for the watch it asks for a QR or activation code. How can I get either of these.

[Rach_H]

Hi @June58UK,

Welcome to the Community!

You would need to pair the watch to a phone on the EE network to be able to use the watch. Do you have any other Samsung phones on your account?

Rach

[June58UK]

Unfortunatly I do not have another Samsung phone on my EE acount. Does this mean I am paying a subscription for my watch and cannot use it?

[Ali_A · Accepted solution]

@June58UK 

If he has paired his watch to his phone the set up he is going through will be to add a watch plan on his network billing account. 
As long as his network also allows watch plans, he'll have to contact the network he is on for the QR /Activation code as this will not be linked to EE. 

Did you purchase a monthly contract for the Watch and SIM together? Was it directly from EE? 

Ali 

[June58UK]

We got the watch as a promotion for changing from BT broadband to EE broadband,  The EE shop where we made the changes did not explain that we were entering into a data contract for the watch and that we needed a Samsung phone on EE to make use of the watch data plan,We are now having to pay for a data plan  and cannot use it. Is there anyone from EE on here who can advise as to what to do,

[Alex_H]

@June58UK Just to clarify have you had it confirmed when speaking to us that you have a separate contract for the watch? As potentially there could be a couple of different scenarios. 

A watch would either be sold on contract with a data plan and the contract would be for 24 months, or the watch is sold/provided without any plan. Then once you have linked it up with your phone you are able to then buy a mobile plan via the watch app which should be easy to cancel if that has been done. 

If you have been sold a contract for the watch though and this was not made clear to you when taking the watch in the EE store, then I would recommend giving us a call on 150 and the retail complaints team would be the best team to speak to for more advice. 

Alex

[June58UK]

Thank you for your reply. We were given the watch,free as part of a promotion when we swapped our broadband from BT to EE. We were put on a data plan for the watch, but this was not made clear at the time and it was not made clear that it had to be paired with a Samsung phone on EE  I only have an iPhone on EE and would have pointed this out if I had known.

[garybs29]

TBH I'd call as suggested & get this double checked. By the sounds of it this "free" watch doesn't exist & is likely being charged as a line on the account

[Alex_H]

@June58UK I would definitely give us a call on 150 at this point to help clear up the situation with the watch and confirm if it is a contract because it does sound like it may be being charged. If so as I say the best course of action is speaking to our retail team to see what they can do to help resolve this.

Alex