I have recently taken out a Full Works package and will be travelling to Australia in a few weeks. I understand that Australia is covered under the Roam Further feature. I was somewhat disappointed when I took out the new contract to be told by the staff in the EE shop that what this actually means is that whilst in Australia, I will be able to make and receive calls and texts to/from home, back in the the UK within my (unlimited) call and texts allowance, however calls (and texts) that I make to Australian numbers (whilst in Australia) are not included in Roam Further and will be liable to charges. I was told that my (unlimited) data allowance would be included in the Roam Further whilst I’ll be in Oz.
Can someone confirm or otherwise what I have been told by the staff on the EE shop, and ideally provide a link to the terms and conditions that cover this. TIA
