Using phone in spain

[Mejulie94]

I’m going to Canary Islands on Sunday but unsure on roaming charges. Iv looked on the ee website and found some information but it’s confusing as I thought roaming abroad was included in my contract

[bristolian · Accepted solution]

Roaming charges, assuming you're on pay-monthly, differ largely depending when you last upgraded.

The online tool at https://ee.co.uk/help/mobile/roaming/roaming-costs has various drop-downs which you can select your individual circumstances and login to your myEE to check, if necessary.

[XRaySpeX]

@Mejulie94 : You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.29 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £25 / month.

On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. If you opt for neither you will be paying standard rates for calls & texts & need to buy a PAYG add-on for data.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

If you are on PAYG, make sure you have used your PAYG SIM to make a call or text before leaving the UK.