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Roaming

graham133
Visitor

‎23-10-2023 04:10 PM

I have paid for Roaming and it is not working 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-10-2023 04:19 PM - edited ‎23-10-2023 04:28 PM

@graham133 : The ability to roam is free providing you activate it on your EE a/c.

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎23-10-2023 04:21 PM

Roaming is a free facility, you are only charged when you either use your phone abroad or choose a billing add-on.

I would assume from your post that you have bought a billing add-on, without enabling roaming itself and have now travelled abroad. As a result of not enabling roaming - normally done by texting ROAMING to 150 prior to leaving the UK - your phone now has no coverage in your host country. Is this correct?

If so, your only recourse now is to contact EE CS via another means, and request roaming is enabled. This could be another working phone, or a web-calling app such as Skype. If I have presumed wrongly, please feel free to explain what specifically is the issue and what you've tried so far.