Mesages

mshotton34 · ‎22-10-2023

Quick question my wife and daughter both have pay as you go phones with EE and have active packs and and have not blocked each other, my daughter can call and text.But my wife can call but not text my daughter.She can text and call me . is there a technical issue here we have tried Google bit no success

Northerner · ‎22-10-2023

Hi @mshotton34

Are you referring to normal SMS or WhatsApp/iMessage etc.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

mshotton34 · ‎22-10-2023

Sms,WhatsApp is ok

James_B · ‎23-10-2023

Hi @mshotton34,

What happens when they try to send a text?

Have there been any account changes or a change of phone recently?

James

mshotton34 · ‎23-10-2023

They both have a 5 pound pack now with texts and minutes, no new phones.
WhatsApp is fine emails are fine

James_B · ‎23-10-2023

What happens when they try to send a text @mshotton34?

James

mshotton34 · ‎23-10-2023

Nothing happens text amount doesn't go down but she can still call the
number

James_B · ‎23-10-2023

Do you see any error messages in the messaging app @mshotton34?

James

mshotton34 · ‎23-10-2023

Nothing

James_B · ‎23-10-2023

What type of phone's are they using @mshotton34?

Which messaging app is installed?

James