Mobile Services

Can’t make calls

Hello,So I have a big problem with my account, currently I’m in my country (Hungary) also I have roaming pass. Everything was working as it should but since August I can’t make any calls to anyone in the uk but I can call Hungarian numbers. I tried e...

Cannot connect to data when roaming in USA

Hi there. I added roaming to my account last week as holidaying in USA. Arrived today and unable to connect to mobile data. Have checked and roaming is switched on, on my phone. Account shows roaming has been added as an extra. I keep getting a mes...

Making calls to uk from Turkey

I cannot get an EE signal to text and make calls from Turkey to the UK. I have unlimited data, so do not need more data. I need an EE signal.

International calls barred

I am a UK customer currently in Portugal and cannot make phone callS.I have roaming set up , I have spend cap I have tried all the hints and tips but still get the message , you are barred from making into calls !i can use my data for everything else...

Call barring?

Hello, I am in Mexico and have been since July. When I arrived in Mexico I bought a Mexican sim card and have been using that day to day. Periodically, I pop my UK sim back into my phone to check for messages. I did this on Saturday and it said I had...

Calling an EE UK phone in the EU, from the UK... charges?

I'm in Germany on holiday and have a UK EE mobile phone contract. I haven't activated any roaming add-ons and don't use it to make calls.If my friend calls me from the UK, on their UK mobile phone, will I be charged anything extra to answer the call?...

Cannot make or receive calls

I couldn't make or receive calls.last week. Got a replacement sim and still having the same problem although I can now send and receive messages. Did have sim error and network error but number is now showing in sim 1 but greyed out. Have reset.phone...

Resolved! Roaming abraod am I covered to use my phone in bulgaria

Re: Cannot connect to data when roaming in USA

Hiya, i’m in the USA now having the same issue - altho my phone isn’t connecting at all & just says SOS at top by battery - i can only use it on wifi, i paid for roaming whilst still in UK & didnt even receive the usual EE texts when switched phobe o...

Getting calls about my missed call

Hi,I kept getting calls from people I do not know that I missed called them. It started about a month ago, happens twice a week. But I do not call these numbers. I even do not have the phone numbers saved. Why is this happening?

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