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Not receiving OTP in Italy with UK phone

nlyons1
Explorer

‎10-11-2023 05:58 PM

I have just moved to Italy and used my UK phone to open a bank account. However, I am not receiving any OTPs. I have double checked the number with the bank, the country code (+44)  is included, restarted the phone, tried different mobile networks. None of this has worked. Any other ideas (apart from getting an Italian local number which is my next step...)?

Many thanks,

Nick

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎10-11-2023 06:14 PM

Can you receive non-automated text messages?

As an aside, if you are now resident in Italy - keeping a UK contract mobile abroad is not a realistic long-term option.

0 Helpful
nlyons1
Explorer
In response to bristolian

‎10-11-2023 06:24 PM

Thanks for the reply. I received the standard SMS when I landed (welcome to Italy etc) and when I tried https://www.bulksms.com/test/ it works....

PS I will switch to pay as you go after some back and forth relocating.

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