Not receiving discord SMS codes

[riahnna]

Hi EE, im not receiving SMS verification codes from Discord on my number. Could you please check if short codes from Discord are being blocked, and help me get them working? My phone number is ******* Thank you!

[mod edit: removed personal details from the forum]

[Alex_H · Accepted solution]

Hi @riahnna,

Welcome to the EE Community

Is it just Discord you are not receiving verification texts from or are you unable to get them from anyone? If its effecting everyone it may be something account related. We have no account access through these forums so are unable to check your account directly.

If it is just the one, first I would just double check no related numbers are blocked on your phones block list. But I would recommend calling our technical team, with the time and date of an example text that has not come through and they should be able to investigate further to see where the issue is.

Alex

[riahnna]

Hi, thanks for your reply.

It's not just Discord — I'm also not receiving verification codes from TikTok. I've already checked my phone's block list and confirmed that no related numbers are blocked.

Is there any alternative to calling the technical team? For example, could I raise this through live chat, social media support, or any other messaging service so it can be investigated?

Thanks in advance

[Alex_H]

@riahnna Thanks for the additional information. The team you would need to speak to are only available by calling currently. Our technical team will run some checks on your account for any issues and some troubleshooting. For this particular issue they may need to raise it with our level 2 technical team so it would be best to have an example to give them to check.

Alex

[riahnna]

Hi, I understand, but calling is difficult for me at the moment.

Could you please arrange for someone from EE with account access to check my account and unblock whatever might be preventing these verification codes from Discord and TikTok from coming through? If you need any more details or examples, please contact me via private message here.

Thanks.

[Alex_H]

@riahnna I appreciate it can be difficult to call but am sorry but that is not something we are able to arrange via the forum. One of our guides would need to speak with you to verify and check the account. 

If you have someone with you they could speak on the call on your behalf once security is passed, our team are available from 8am to 9pm on the weekdays and 8am to 8pm on the weekends.

Alex