Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Abroad - Phone not connecting cellular - URGENT

Hi there, I am travelling abroad, I recently have a new SIM which works in the UK but i am in Singapore and it seems to not connect to cellular network at all.I've re-set network settings etc. With this I cannot send any text messages to activate roa...

Re: 150

Noticed this this morning, the 150 text service is not working, when I text Number or Balance I just get a text back saying ‘sorry it hasn’t been possible to process your request, please call 150’. I was able to login to my account without issues but...

Resolved! Esim - how to manage my data roaming correctly

I've just added an eSim to my iPhone for the first time and it's not crystal clear how to manage my data roaming in settings. I don't want to make an error and get stung for charges on my usual sim but the little help I've found online says you need ...

Not able to recharge the validity

Not able to recharge

Phone credit, why is my credit almost finished after a 6 minute UK call

I topped up recently and am baffled why I have under a £ left on my phone

Cannot send or receive texts or calls abroad

I’m currently in the US and cannot make or receive texts or calls. This is a major issue as I need to receive codes to access my online accounts. It’s also the only 2 ways to contact EE support. Could someone please assist?

Resolved! Data & Usage query

On the webpage DATA & USAGE for one of my devices it states that ‘Your extra charges so far’ total £3.82, comprised of ‘Calls - roaming’ £1.91 and ‘Text and picture messages - roaming’ £1.91. Yet when I click on the ‘See details’ link for each of ...

I’m in cannda stuck on sos can’t get a signal to stay

Resolved! Data in USA

Hi im travelling to New York on Sunday, I have put the add on for Roam Further so i can use my mobile as normal. it is a really silly question but what do i need to do to my phone when i land? is there anything i need to switch on? or am i just good...

Network coverage

Currently travelling with Data Abroad Pass - in America - unable to access EE App to cancel this add-on, - facility is very very limited with very little coverage. Tried EE helpline but after 3 days still no success. Please EE cancel my add-on pas...