Mobile Services

EU Roming

I have EU Roming included in my package but on my return I have been charged for data on 3 occasions. Why would this be?

Wi-Fi on London Underground connected but not working

I recently rejoined EE. Today I was on the underground and at every station my iPhone connected to EE auto Wi-Fi but the connection never worked - nothing would load or work and eventually any webpage would say there was no internet connection. There...

Can not receive calls

Can not receive calls but can still make them.Not on flight mode. Not on do not disturb mode.Have taken out and replaced my sim.Still a problem.Have tried calling EE but on turn phone for over an hr and still in a queue. 

My sim doesn't work in austria

I bought it at Uk, it works in uk but it doesn't work in czech, austria.

Roaming

Need help paid for roaming this morning now can’t make calls or receive calls and when I try to ring it’s in Turkish saying can’t make calls 

EE ROAMING NOT WORKING IN SPAIN

Hi. I have read through similar posts on here but cannot find a solution. I am on holiday in Spain at the moment, roaming is on and I texted 150 before I left and have the text confirmation. After 24 hours everything stopped working. I am not getting...

Bank spending alerts

I've stopped getting spending alerts from my bank. I've been onto the bank and they say everything is ok at their end. My notifications are on. Nothing has changed on my phone.

why all of sudden,my friends can't call my mobile

when they called, it says ''sorry, the number you called is not available'', i haven't blocked my friends numbers or change any setting.

Mobile is set to roaming but can't make calls.. receiving calls ok

Account suspension help?

My phone had been cut off as I was late paying my bill, I paid it yesterday and service were back on, however today I’m getting “no service”. I can’t make or receive any calls. I went onto my EE APP and it says my services have been suspended. What a...