Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Roaming pass query

HelloNew to the forums so bear with me please.I have four sim contracts for myself and my family. They are all pay monthly contracts which have EU roaming.My son is travelling to Mexico next month for ten days. I was told in an online chat today with...

Photo message retrieval

Hi I've received a text message with a url for a picture message, followed by a message with a password. Tried several times and it doesn't work. Looked through other posts for this subject and found a different url but that was deemed unsafe so my p...

Apple RCS / MMS Part-Implemented?

Hi there,I have an iPhone and use iMessage. I am also in the process of switching carrier from O2 to EE so have both numbers active as eSIMs in my iPhone 15.Recently, (and since the Apple RCS announcement, though I know it has not been implemented ye...

Not receiving SMS from Firebase

As the title says I cannot receive any SMS messages from Firebase to allow me to log into certain apps.I have recently upgraded from an iPhone 12 Pro to an iPhone 15 Pro, and previously had no issues, but since upgrading I cannot receive these specif...

How can I contact EE if live chat doesn’t work and I have no service abroad?

I am currently abroad and I didn’t activate roaming before I left. The online chat option does not work in the app, I can’t call EE as I have no service while abroad, how can I get in contact with customer service to activate my roaming?

Re: Can't get texts

Hi. I am in the US and I am unable to get a network connection. It's the same problem that happened last year about this time. I have topped up and sent texts in the last two months, but I'm no longer able to connect to a network in the US. It us...

Resolved! Using phone in Cyprus

can I pay a weekly fee to use phone whilst in Cyprus

Just arrived in Brussels - no service.

**bleep** is going on? I have just arrived in Brussels but I have no roaming service or data. I was last here with the same phone and account two years ago - everything worked fine. I am on the hotel Wi-Fi now. I cannot get help from EE as I can’t c...

Resolved! Charges abroad

Hi, So for me to use my minutes, texts and data abroad it costs £2.47 per day. I will be abroad for 5 nights but will only be using my data on a few of the days. Am I charged for every day abroad even if I don’t use my minutes texts or data or is it...

Calls ending instantly

I cannot make calls out for some reason not even to EE. I called to upgrade my package on tuesday and ever since then my calls end instantly when trying to make outbound calls. They dont even ring just say call ended. I am not abroad and have perfect...