Mobile Services

Resolved! Esim no signal

I finally recieved my esim on Tuesday after waiting since end of November last year and the sim worked for 2 days now says no signal and I can't ring or text 150 to get through to ee I did try on another phone but because that was also ee but a diffe...

No Incoming Messages After Porting

Hi,I recently purchased an EE SIM on a monthly contract online. The SIM was delivered on 10-01-2025 and initially activated with a temporary number. Everything worked fine while using the temporary number.On 13-01-2025, my number was successfully por...

Why can’t l contact EE

Hi everyone. I can’t make most important calls, get to ee costumer service. Any help out there?

Not receiving OTP

Hi all,I have recently switched to EE from another network whilst keeping my number and other details intact. However when trying to login to online banking, my phone is not receiving a one time password. My number works fine for friends and family b...

Resolved! Unacceptable Delay For Lost Claim

I am writing to formally express my frustration and disappointment regarding the handling of my claim for my lost phone. My phone was lost on 30th December, and I contacted your insurance team the very next day, on 31st December, to initiate the clai...

Resolved! How to get a quick call from EE customer support team?

Hi guys, I am with EE good few years. Day before yesterday I updated my phone. I received a new sim and phone. Unfortunately I can’t make any outgoing calls. I am receiving calls. I even can’t call 150. I need to call EE customer service but can’t re...

Charged for International call charges

I have an EE physical sim and purchased a Vodafone prepaid eSIM while in Australia in December The eSIM included international calls, So was happily making calls to UK. I have just Checked my latest bill from EE and I have been charged for the calls ...

150 service not working

Have been trying to reach EE using the 150 service, but every time I get through it then tells me 'service is temporarily unavailable' and I need to call back later.Seeing historical comments of similar it suggested turning phone off and on again, bu...

Resolved! Not receiving Microsoft verification text code

Hi,I have tried numerous times over the last few days to get a verification code from Microsoft so that I can sign in to my email account. I’ve previously received this without any issue as recently as November and I haven’t changed my telephone numb...

RCS stopped working

Anyone else who’s RCS is not working? I have a IPhone 13 that is updated to IOS 18.2.1. I used to be able to text with my friend in France who is an android user using RCS, but now it has suddenly stopped. They are able to text me using RCS, but I ca...