Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Forum Posts

Phone diversion - who called what number?

Hello, so I have my home phone diverted to my mobile through virgin media and unfortunately on the iphone it doesn’t tell you whether they called your mobile or the number diverted. does anyone know how to find out please? thanks in advance!

Looran by Investigator
  • 338 Views
  • 5 replies
  • 1 Helpful

Angry, ruddy angry

Message stating 'Not registered on network' for two days now. To try and talk to someone is impossible and losing patience fast.

Raysur52 by Visitor
  • 206 Views
  • 4 replies
  • 3 Helpful

Resolved! Account Suspended

So, I asked you to block my phone / SIM as it has been lost or stolen and you've suspended my account?Can you please explain, because now I can't view any services or account information.

Resolved! Unlimited All Rounder SIM ONLY

Hi, I'm due an upgrade, I was wondering if the Unlimited All Rounder SIM ONLY plan includes the London Underground WiFi, as I currently have this on my existing plan, and don't want to be without it.Thank you. 

ReemaT by Investigator
  • 285 Views
  • 4 replies
  • 4 Helpful

Account blocked by fraud team

Hello, I have the same problem. Both mine and my wife’s number had no service. Initially thought of network issues but EE status checker says all good. So phoned customer care and was told that the account is cancelled due to fraudulent activity. He ...

Kathir by Visitor
  • 248 Views
  • 1 replies
  • 3 Helpful

Services haven’t been restored

My phone line was restricted on the 22nd of April, spoke to someday and there had been an error made with my payment plan. I’d paid the bill on the 13th so was confused but thought it was all sorted. The Barr was lifted and everything was fine till T...

Jess1177 by Explorer
  • 196 Views
  • 3 replies
  • 3 Helpful

Disappointing and poor customer service

The customer services are very poor indeed.  My case was being dealt by a woman in Tech Customer Services by name 'Haz *****' who tried to finish up her part by closing the open case as soon as possible without a proper resolution to the issue. As th...