Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Linzi_H by EE Community Support Team
  • 9045 Views
  • 1 replies
  • 3 Helpful

Resolved! Can’t make or receive calls

Hi! My contracted ended and I changed it to a sim only on 12th August, or I thought I had!  I didn’t realise till I was billed again at the same price. So today I called ee and explained, they could see I’d agreed the contract but it hadn’t been set ...

Janey96 by Explorer
  • 413 Views
  • 3 replies
  • 2 Helpful

Resolved! Missing or severely delayed SMS verification texts

For a long time now I’ve noticed that any time I am required to do some kind of verification via SMS for an account log in, there’s issues. Either it comes through after a delay, which could be a few minutes or even a full day, or it doesn’t come thr...

BraXzy by Contributor
  • 384 Views
  • 2 replies
  • 1 Helpful

Number on bill I’ve never called

Calls lasted seconds, and totalled £54 approx 10-12 calls. They were made late at night, but I’ve never called it? Tried googling number but nothing comes up.  According to bill it’s a USA number. I’ve only just noticed the charges as bill came out o...

Louj80 by Investigator
  • 5373 Views
  • 28 replies
  • 15 Helpful

Service on demand

I have set up service on demand arrangement I had a message saying I have, I have sent a message saying STOP REC and it says I haven’t, I’ve looked on the app and the website can’t seem to find it so now I am panicking in case money gets took out of ...

Resolved! Call forwarding not working after switch from BT to EE

Recently migrated form BT to EE.Now abroad and impossible to set-up call forwarding.   After entering the call forward number and moving backwards, the number disappears and the call forwarding button is greyed out.Have also tried keying to 150:  *21...

cmabsl by Investigator
  • 755 Views
  • 12 replies
  • 4 Helpful

Resolved! EE wi-fi hotspot

Out and about in Dorset recently, I saw that an EE wi-fi hotspot appeared in my wi-fi connection field -see photo.I tried to connect to it but had no luck.  Am I allowed to connect ?  I am an EE customer PAYG customer....paying the princely sum of £1...

ee wi-fi.jpg
cadoc by Investigator
  • 27646 Views
  • 9 replies
  • 1 Helpful

Very disappointed with EE roaming service in all countries

I moved across to EE from Vodafone back in March 2023. One of Vodafone's strong points was unlimited roaming, including tethering, in 83 countries across the world with no speed cap or any kind of throttling. It genuinely works as if you are on your ...

mackieap by Investigator
  • 6486 Views
  • 19 replies
  • 5 Helpful

Account messages sent to wrong number

I have 2 lines on monthly contract. I have asked again and again and again to have all account specific messages sent to one number, but still sent to the other line. For the 'best' network in the UK, is it that hard to control what number they are s...