Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Unlimited All Rounder SIM ONLY

Hi, I'm due an upgrade, I was wondering if the Unlimited All Rounder SIM ONLY plan includes the London Underground WiFi, as I currently have this on my existing plan, and don't want to be without it.Thank you. 

ReemaT by Investigator
  • 281 Views
  • 4 replies
  • 4 Helpful

Account blocked by fraud team

Hello, I have the same problem. Both mine and my wife’s number had no service. Initially thought of network issues but EE status checker says all good. So phoned customer care and was told that the account is cancelled due to fraudulent activity. He ...

Kathir by Visitor
  • 241 Views
  • 1 replies
  • 3 Helpful

Services haven’t been restored

My phone line was restricted on the 22nd of April, spoke to someday and there had been an error made with my payment plan. I’d paid the bill on the 13th so was confused but thought it was all sorted. The Barr was lifted and everything was fine till T...

Jess1177 by Explorer
  • 190 Views
  • 3 replies
  • 3 Helpful

Disappointing and poor customer service

The customer services are very poor indeed.  My case was being dealt by a woman in Tech Customer Services by name 'Haz *****' who tried to finish up her part by closing the open case as soon as possible without a proper resolution to the issue. As th...

5G Standalone

I recently upgraded my EE plan to the full works plan and it has given me 5G SA as an add on, however there is no option for me to enable it on my iPhone. I have replaced the eSIM that I am using and ensured that my phone is up to date, but still not...

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Resolved! VOICEMAIL on

Trying to set up Voicemail On. I've sent VM ON (and all variations) to 150 countless times. Get the usual Sorry not working, try again later.Just tried ringing 150 and got the automated system message sent with a link, and then with Reply On. Neither...

clacro by Investigator
  • 427 Views
  • 10 replies
  • 7 Helpful

Re: Sim saying not registered on network

I'm getting the same here and my mother's phone, which is linked to the same EE account, is having the same issue. I cannot get incoming or do outgoing calls but I can get internet. Currently abroad in the USA. I have plenty data remaining.

PeterFdH by Investigator
  • 1018 Views
  • 16 replies
  • 3 Helpful