Mobile Services

Phone diversion - who called what number?

Hello, so I have my home phone diverted to my mobile through virgin media and unfortunately on the iphone it doesn’t tell you whether they called your mobile or the number diverted. does anyone know how to find out please? thanks in advance!

Calls drop out exactly after five minutes in several different locations

Hello, Call drops out exactly after five minutes in several different locations. Always with the same number which happens to be my wife's !! Incoming or out going calls and it drops bang on five minutes she jokes all the times that she will be get...

Angry, ruddy angry

Message stating 'Not registered on network' for two days now. To try and talk to someone is impossible and losing patience fast.

Resolved! How do I upgrade to premium family plan from premium individual on Spotify

Resolved! Account Suspended

So, I asked you to block my phone / SIM as it has been lost or stolen and you've suspended my account?Can you please explain, because now I can't view any services or account information.

Resolved! Unlimited All Rounder SIM ONLY

Hi, I'm due an upgrade, I was wondering if the Unlimited All Rounder SIM ONLY plan includes the London Underground WiFi, as I currently have this on my existing plan, and don't want to be without it.Thank you.

Resolved! List of all calls made

Is there a way to get a list of all calls made over the month?

Account blocked by fraud team

Hello, I have the same problem. Both mine and my wife’s number had no service. Initially thought of network issues but EE status checker says all good. So phoned customer care and was told that the account is cancelled due to fraudulent activity. He ...

Services haven’t been restored

My phone line was restricted on the 22nd of April, spoke to someday and there had been an error made with my payment plan. I’d paid the bill on the 13th so was confused but thought it was all sorted. The Barr was lifted and everything was fine till T...

Disappointing and poor customer service

The customer services are very poor indeed. My case was being dealt by a woman in Tech Customer Services by name 'Haz *****' who tried to finish up her part by closing the open case as soon as possible without a proper resolution to the issue. As th...

Mobile Services

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