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Mobile been disconnected but have paid bill

Wobbly14
Explorer

‎05-06-2026 08:43 PM

 
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-06-2026 08:50 PM

It could take 24 - 48 hours for service to be reinstated after a late bill is paid.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Wobbly14
Explorer
In response to XRaySpeX

‎05-06-2026 09:33 PM

My bill was paid at least a week early not due till the 12th june so very annoyed. I am disabled & vulnerable too. Im using ee wifi but this is not always available. I have conplained

Schockwave
EE Community Star
EE Community Star
In response to Wobbly14

‎06-06-2026 01:10 PM

@Wobbly14 , have you tried rebooting your device to see if it is working now? Or is it now working again?

Have you tried a network reset in settings, just to make sure that is not the problem?

I would otherwise speak to customer service and they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful