Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Re: Roaming abroad (add-on) not working

I’m currently on holiday in Sicily and have EE iPhone and iPad SIM cards with EU roaming turned on. The iPad has a limited data plan but is working well but the iPhone won’t connect to any provider despite toggling all settings numerous times. I’m ha...

Resolved! No sim while abroad

Hi allI hope you can helpMy boyfriend and I are on a cruise and his iPhone has this morning come up saying no sim. We've tried everything but to no avail, sim card out and back in etc I've dialled the EE customer services who sent me a text but he ca...

Sim Card Not Working

I am away in Thailand and my Sim card has stopped working. I popped it into my phone to receive a message and it is saying there is no sim. I cannot call the number provided on the website, how to I get someone to contact me to get a replacement sim...

Re: charges for 0843 and 0845 numbers calling me!

Have just had this today, did you manage to get it sorted please?

Roaming for 2nd phone

My phone works fine but my wife's phone doesn't appear to be working as EE hasn't allowed roaming request which we sent before leaving UK. Any suggestions?

Roaming return UK

been away took some effort to get roaming to work on our phones. Now back in UK got texts telling us to cancel by either texting"back home" or "return from abroad" Done that but EE service is not connecting on phones or at home via 4g routerso got no...

Not receiving overseas bank verification codes

Up until recently I have been able to receive bank verification txts from my bank in New Zealand. Im not not able to receive these messages. They appear to be blocked by EE, I have called my bank and they have checked everything on their end and all ...

Arrived in Munich and mobile data is not working!

Hi there, I have a UK SIM contract with EU wide roaming 100gb, have landed in Munich and it does not work at all. I’ve toggled a few network options and tried turning on / off Automatic and still get the “E” sign where normally you would see the mobi...

Using phones in America

Hello, I will be visiting America and wondered what the process was for enabling calls etc whilst there. Also, is it still possible to gift data to other family members who will also be with us? Thanks in advance.

Calling uk from turkey

Can anyone help I came to turkey last week I was able to call receive calls texts for two days, then suddenly I can’t ring out or receive calls or texts anymore 路‍ Does anyone have any advice???