Mobile Services

Patchy service / data on EE ex BT customer

Having recently moved from BT to EE, which is obviously the same network.My daughter is constantly complaining about the lack of signal / service in areas where she has never had an issue with BT.She does her usual hang around with her mates after sc...

Hi I can’t receive texts from ee to my Samsung mobile.

Confirmation text

Hello! I have received a new UK phone number from EE, which I am currently trying to set up, but I am abroad. I can see at the top of my screen that I am receiving service, but I cannot receive any messages. This is not allowing me to receive a confi...

My phone won’t call aboard

I live in the UK, I’m on holiday in Greece and when I go to make a call on my iPhone 13 my 5G disappears and I can’t connect a call?  Any help I’d  be grateful 

Can't make international call from my mobile

EU Roaming on Essential SIM

My daughter is on an Essential SIM. She is going to France next week but when I checked instore they said she couldn't use roaming because of this type of SIM. Is that true? Can she just not roam for £2.47 a day? Any advice gratefully received and to...

Roam Abroad Pass Issues

I am currently on holiday in the USA and have purchased the £25per month Roam Abroad Pass.wifi/mobile data all working fine but I am unable to call/text back to the UK as expected with the Roam Abroad Pass.I cannot contact EE due to not being able to...

Tech Support UK

How do I contact someone within the UK for help with an addon benefit.150 leads me in circles with a machine.The "Chat" option in the EE app, after dealing with a bot, connects me to a call center in India and their level of English is terrible. They...