Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Re: Calls are blocked abroad

I am having the same problem - i am abroad and NO I HAVE NOT used my card back in UK, but was told by customer services, that i didnt need to .... that it would just work straight away although i would connect from another country for the first time....

Can’t call between phones that are roaming.

My wife and I in France. Both have EE phones. Both got messages that roaming was active and we could use our minutes, texts and data as in the UK. but we can’t callEACH OTHER. We had the same problem last time we were in France. Called EE on that...

Wifi calling not working

I have 4 iPhones with EE sims. 3 work perfectly with wifi calling, one does not. I have zero mobile signal at home so wifi calling is vital. I’ve tried swapping the sims and 3 sims work in all 4 phones but the one sim works in none of them. The helpl...

Resolved! Re: Trying to buy 7 Day EU roaming is ridiculous!

I am also trying to purchase an EU data add on but I can't see any options for doing this.

Phone

International calls

Hi, I'm going through a visa application for Canada but my Phone keeps send the company im doing the visa through (from Canada) straight to voicemail. I have data roaming on, no spend cap, and followed a lot of other advice and add-ons to try and sol...

Resolved! Looking a moving to EE But need make sure they provide Wi-fi calling

Hi TeamHope your all well.I'm looking at leaving my current provider, due to my phone signal is so bad i need wi-fi calling and sadly they can't provide that for me which is a pain!My model of phone is Nokia 5.4I believe this does have wi-fi calling ...

Add on for Australia

Hi I have an add on to use my allowances in Australia but now I am here it isn’t working without having data roaming on - is data roaming an extra charge or how do I go about getting this to work? Than

Unable to receive or send texts messages, unable to receive or start calls

Recently I have been unable to receive or send texts messages, unable to receive or start calls. I am on a top up sim card and had topped up about 15 minutes to yet still receive text message errors and when calling phone numbers for a prompt to stat...

Re: Sms

I have the same problem. EE has blocked supposedly "for my own safety" ! sms from PosteID in Italy so I can no longer receive identification codes. They have kept me waiting on the phone for hours. When I eventually got through they hung up on me.Thi...