Mobile Services

Lost my phone, reported it, have been sent a new SIM. The new SIM doesn't work.

Says 'No Service'.Helpfully all of the avenues to get customer support in this area seem to be by phone, which is obviously more complex when you have lost your phone or your phone doesn't work 

Voicemail

Hello,Nobody is being diverted to my answering machine? Don't know why. When I'm pressing the voicemail icon I'm just getting the message not possible to connect my call. 

Albania roaming data add-on

I'm travelling to Albania as a PAYG customer.When I travel to the EU I use the text code ROAMEU7D add-on..….( 7 day EU roaming pass costing £10)Obviously I can't use this text code in Albania, but can anyone tell me what text code I can use and how m...

How should EE use the internet in Egypt?

I am about to go to Egypt. How can EE use mobile networks on Egyptian soil?

Can i use my data in Turkey or will i be charged extra?

Goin on holiday in turkey in junecan i use my allowances on my contract there or will i be charged?

I’m abroad in the USA. Since yesterday I’ve been seeing SOS and can’t make call

Unable to connect to EE network 2 days. I cannot text send or receive calls. Hel

Re: Can't make a phone call

Hi James,I'm having the exact same issue as the original enquiry.I can send and receive text, but can't get calls to connect. It is showing  "Calling" but just doesn't connect and sometimes shows, "Mobile network not available for voice calls."This i...

Re: User busy problem

Hi, I have the same problem for my son's phone! When I call EE, they say we will send you a text message. Then in the text message they say there is no fault in your area! And then when I ask to talk to someone, they say we will call you back but tha...