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Text Messages from Gov.UK Government Gateway are not delivered

IVOU
Explorer

When I'm trying to login to UK Government Gateway, the passcode they are sending is not delivered. However, when i tried to login from abroad the passcode was delivered (same phone and same number). Therefore, there is a problem with EE's network settings? Can you please help, cause i need to be able to login to the UK Goverment's system, cause i need to keep changing my tax codes?

3 REPLIES 3
bristolian
Legend
Legend

I can successfully login to government gateway via the SMS-OTP method, so EE's SMS delivery is working.

Can you receive other automated SMS?

From other services yes, but from goverment gateway no

James_B
EE Community Support Team

Hi @IVOU,

As you're able to receive other messages successfully, please report this issue to the government gateway support team.

James