Text Messages from Gov.UK Government Gateway are not delivered

[IVOU]

When I'm trying to login to UK Government Gateway, the passcode they are sending is not delivered. However, when i tried to login from abroad the passcode was delivered (same phone and same number). Therefore, there is a problem with EE's network settings? Can you please help, cause i need to be able to login to the UK Goverment's system, cause i need to keep changing my tax codes?

[bristolian]

I can successfully login to government gateway via the SMS-OTP method, so EE's SMS delivery is working.

Can you receive other automated SMS?

[IVOU]

From other services yes, but from goverment gateway no

[James_B]

Hi @IVOU,

As you're able to receive other messages successfully, please report this issue to the government gateway support team.

James

[Iheanacho]

I am having the same issue and unable to login to my profile for HMRC.

i contacted support and I was redirected to re.

see message from support:
If Your Code Is Not Arriving
In the UK our text messages will come from 60551, and the automated call will come from 01749 608 007

[Christopher_G]

Hi @Iheanacho 

I recommend speaking with our Mobile Care team so they can check that everything is set up correctly on your account from our side.

Chris

[Iheanacho]

Thank you.