02-03-2024 06:35 PM
When I'm trying to login to UK Government Gateway, the passcode they are sending is not delivered. However, when i tried to login from abroad the passcode was delivered (same phone and same number). Therefore, there is a problem with EE's network settings? Can you please help, cause i need to be able to login to the UK Goverment's system, cause i need to keep changing my tax codes?
02-03-2024 06:39 PM
I can successfully login to government gateway via the SMS-OTP method, so EE's SMS delivery is working.
Can you receive other automated SMS?
02-03-2024 06:43 PM
From other services yes, but from goverment gateway no
03-03-2024 11:33 AM
Hi @IVOU,
As you're able to receive other messages successfully, please report this issue to the government gateway support team.
James