Mobile Services

Can't get SMS from anyone

I recently transferred my Lyca number to EE a week ago. It's all great I can receive calls, I can send SMS. The only problem is I can't get any SMS. Tried to login EE mobile app, couldn't get passed the SMS confirmation. Tried calling 150 EE customer...

Charges abroad and data roaming

In November 2023 I changed 4 phones to EE on the promise there would be no overseas charges.  Now I’m in Majorca and I’m told it will be £2.67 per day. I changed my tv and broadband and was promised unlimited data   now after 4 days I’m told I’m runn...

Hi there, I appreciate this was a while ago. It have this been resolved of so can you let me know please? I have recently switched to EE bit cannot make or receive calls with the same error message. thanks in advance!

Data roaming Portugal

I am on holiday in Portugal for 2 weeks can I use my data out here I have used it in France but not sure about here

Data in Tunisia

Hi, I am travelling to Tunisia in a weeks time and have seen that I need to add a roaming pass for data usage. How much are these passes?

Not receiving text messages.

Just changed over to EE and I'm not receiving text messages, every thing else is working fine apart from that, any help from anyone please

Delete old voicemail after changing service provider

Hi. I had a mobile contract with EE for many years but needed to change providers when I moved house. My number was moved from EE to Three. As the move was happening, someone left me a voicemail. Unfortunately, the voicemail seems to be in limbo (I d...

Ukraina

I am in Ukraine, my phone is not working, please turn on the call

Activated Sim not working abroad

My daughter is in spain and her eSIM has not been working since February. I was advised to get an activated sim, which I did from the Ee shop and sent it to her. She has put it in phone and still not working.. Have been given conflicting advice of th...