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Re: I'm not sending MMS - "You don't have enough Spend Cap balance" message

Bunbry
Investigator
Investigator

‎01-10-2024 05:41 PM - last edited on ‎01-10-2024 06:28 PM by

I’m having the same issue as the above person but message about cap is only to one specific person, no idea why. We are both in the uk and this has only started today, no idea why, it should be free data. 

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎01-10-2024 06:35 PM

@Bunbry : MMS are not free & are not included in your texts allowance. You have included an emoji in your text or attached a picture or something into it. That turns it into an MMS or Picture Msg.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Bunbry
Investigator
Investigator

‎01-10-2024 07:30 PM

Hi, no text only, no idea why this has happened, was working fine then 10 minutes later getting the cap message. Looked at at all my settings and can’t figure out what’s going on. The recipient is now green on my contacts instead of blue. This is a vulnerable person so a bit of an emergency and I’m very frustrated. Thanks for any help you can give,

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Bunbry

‎01-10-2024 08:35 PM

Hi @Bunbry 

To add to @XRaySpeX  post messages over 160 characters will be converted to MMS.

You can change your spend cap in your EE account or online account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Northerner

‎01-10-2024 08:40 PM

@Northerner wrote:

messages over 160 characters will be converted to MMS.

Not necessarily! It will 1st split the text into <= 160 char chunks & send each as an SMS & charged accordingly. I just don't know the limit at which this stops & the text is too big & has to be sent as an MMS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Bunbry
Investigator
Investigator
In response to Northerner

‎01-10-2024 08:56 PM

Done that, but why would I need to, only one person messaging that I’m getting the cap message. I’ve been with Ee forever but last 6 months has so may issues, obviously time to dump.
Sent from my iPad
0 Helpful
stephen5000
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎03-10-2024 08:52 AM

@XRaySpeX wrote:

@Bunbry : MMS are not free & are not included in your texts allowance. You have included an emoji in your text or attached a picture or something into it. That turns it into an MMS or Picture Msg.

That is incorrect information. Adding an emoji to a standard text does NOT convert it into an MMS. I'm old school and use text frequently, an emoji laden text is sent as 'FREE' if you have that built into your plan. The cost of MMS is prohibitive at 89p for one single MMS! A real money spinner for EE as I had to send my 1st one in over 4 years just a few weeks ago as it was a situation I had no choice...

0 Helpful