Unable to send text messages on Samsung phone

[tonyluton]

Hi , I am unable to send text messages on my Samsung phone, A52S 5G , I have just upgraded the text system when prompted to do so . I can send a message to another mobile; but not to a premium number ,to enter a competition. This has never been a problem in the past .

I have increase my spend cap but still get the same error message .Error message is, Not sent

[bristolian]

What do you mean by "upgraded the text system when prompted to do so"?

Have you been able to send messages to (presumably) 5-digit shortcodes in the past?

[tonyluton]

WRT "upgraded the text system when prompted to do so"?

When I went  to send the text it asked if ,  I wanted to upgrade to new text system.  So I am using a newer version of the text system.

Yes I have always been able to send messages to 5-digit shortcodes in the past?

[Ali_A]

Hi @tonyluton 

You may need to call Customer Service where a guide can check all our account settings are open for Premium rate text messages. 

They can also refresh your SIM card with a network update to make sure it is set up correctly. 

Ali