Roam Further Pass Text Messages Not Working

[Caz4761]

I am currently holidaying in the USA and have a Roam Further Pass. I expected to receive and send text messages as normal with this service but it is not working. Is my assumption correct? 
If it is correct, then why are text messages not functioning? Is there something I need to do? 
This is causing a real problem as I am unable to receive One Time Passcodes from my bank and other organisations. 
Help much appreciated!

[Katie_B]

Hi @Caz4761. 

I hope you're having a great time in the States. 

Did you receive a welcome text when you arrived?

Could you confirm if you activated Roaming before leaving the UK?

This could be done by texting ROAMING to 150 or by giving us a call. 

Katie

[Caz4761]

Hi

I didn’t receive a welcome text as the Roam Further Pass is part of my package and as far as I know just works automatically. As a result, I didn’t see the need or see any advice to activate Roaming before I left the UK.

Is there anything I can do now to overcome this and sort it?

Thanks.

[Katie_B]

Although, you have the pass included in your plan you should still receive a welcome text when you land in the States @Caz4761.

Are you connected to a local network?

Katie

[Caz4761]

Yes, my phone is showing connection to AT&T.

[XRaySpeX · Accepted solution]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[chistery]

If you're connected to ATT, is data working and can you browse to sites like http://add-on.ee.co.uk/status 

I noticed on Sunday I didn't get the usual welcome back to the UK text when I arrived back.