International Roaming

[Mark386]

Hi,

I am currently in Australia, I activated my international roaming before I left. However I have been here 3 days now and my phone cannot connect to a network (pixel 6a) either manually or automatically.

Any thoughts?

[XRaySpeX]

On what did you activate international roaming & how?

[Leanne_T]

Hi @Mark386 

Thanks for coming here. 

Do you have a pay as you go or pay monthly account? 

If this is pay monthly, did you text ROAMING to 150 before travelling? 

Leanne 🙂

[Mark386]

Hi,

Pay monthly and yes I called to activate the day before I flew. The pass
also is shown on my billing.

[Katie_B]

Thanks for confirming @Mark386.

Have you tried a simple restart by switching your phone off and on since arriving?

Katie

[Mark386]

Yes I did.

Have called EE via Skype. CS put me through to tech services.

Email would be a better way to communicate because I keep getting cut off.
Then I have to start the process again with different people.

Does any one have a direct line of communication to Tech services, either
email or phone?

[XRaySpeX]

There is no email contact & you have the phone nos.

[EEneedswork]

I'm having the same problem.

I activated Roam Abroad while in the UK.  I had a layover in Paris and my phone showed Roam Abroad had been activated.  I'm now in Guadeloupe and I cannot get service.  Guadeloupe is treated like France and the country has the same service provider yet my phone will not connect to it.   I've tried everything I can think of including restarting my phone, checking the data roaming is on - it is, turning automatic network finder on and off.  Nothing seems to work.  I can only use my phone on wifi.

I cannot call EE because I do not have access to another phone.  And, the EE chat feature never seems to be working (even when I'm in the UK).  

[Mark386]

I've used it a few times. It's been pretty good. This is the first time
that anything has gone wrong.

Have you tried the free phone number via Skype? 0800 079 8586
Hope you get sorted.

Mark

[XRaySpeX]

@EEneedswork : Guadeloupe does not count as part of EE's Euro Zone & so the Roam Abroad Pass is not valid there. See https://ee.co.uk/help/help-new/roaming-costs/countries/guadeloupe