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Roaming

GN1968
Investigator
Investigator

‎03-06-2025 10:44 AM

Some information seems conflicting so I want to check please on roaming in Montenegro.  The phone is on my contract but my son is in Montenegro for a few days and struggling to get a roaming package.  We didn't sort anything before he left.  He received a text when he got there (I think to text 150 to get a package) but his reply will not go through to activate it.

 

0 Helpful
9 REPLIES 9
Alex_H
EE Community Support Team

‎03-06-2025 01:03 PM

Hi @GN1968,

Welcome to the EE Community

Montenegro comes under Zone 1 of our Roaming destinations, so there is a daily pass for £5 or weekly pass for £25 available that let you use your plan allowances whilst there. 

The way these would be added is in a link sent in the welcome text when the phone first connects, which would take you to purchase a pass. Did he receive a welcome text and is there a link in that text? 

Alex

GN1968
Investigator
Investigator
In response to Alex_H

‎03-06-2025 02:03 PM

He got a text but I am not sure there was a link.  I think he said you just needed to reply and the reply would not go through.  I will have to check later but if there wasn't a link then what do we do please?

 

0 Helpful
GN1968
Investigator
Investigator
In response to GN1968

‎03-06-2025 02:20 PM

Apparently there is a link but it doesn't work even when he's on wifi

 

 

0 Helpful
Alex_H
EE Community Support Team
In response to GN1968

‎03-06-2025 02:43 PM

@GN1968 What exactly happens when he tries to open the link http://add-on.ee.co.uk/ load it on mobile data rather than Wi-Fi.

Alex

XRaySpeX
EE Community Star
EE Community Star
In response to GN1968

‎03-06-2025 03:14 PM

He doesn't want to be on WiFi when he clicks the link.

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GN1968
Investigator
Investigator
In response to XRaySpeX

‎03-06-2025 04:36 PM

He can't get any connection when he's not on wifi.  Is there some sort of setting on the phone that should be activated? 

 

0 Helpful
Alex_H
EE Community Support Team
In response to GN1968

‎03-06-2025 05:21 PM

@GN1968 Check if data roaming is enabled in the phones settings. If that is enabled he can try doing a manual network search and selecting another local network to see if the add-ons page can be loaded.

Alex

GN1968
Investigator
Investigator
In response to Alex_H

‎03-06-2025 05:45 PM

Thanks but no, that doesn't work either.  We're going to leave it now as it's causing too much frustration and we've now lost another day anyway! Thanks

0 Helpful
bristolian
EE Community Star
EE Community Star

‎03-06-2025 06:30 PM

Providing the phone has a working mobile network connection - in other words, is roaming - nothing should need changing, by design.

Roaming data will not work without an add-on covering it, but the "buy an add-on" page is whitelisted precisely to cope with this scenario.