International Roaming

[Mark386]

Hi,

I am currently in Australia, I activated my international roaming before I left. However I have been here 3 days now and my phone cannot connect to a network (pixel 6a) either manually or automatically.

Any thoughts?

[EEneedswork]

@XRaySpeX Guadeloupe is part of the EE Europe Zone.  Go to the link you sent me and then scroll to the bottom.  In the table that states Service / Cost, click on 'Europe Zone'.  Roam Abroad should work in Guadeloupe.

[Christopher_G]

Hi @EEneedswork 

Have you tried manually connecting to an available network? You should get a 'welcome' message once you connect.

Chris

[EEneedswork]

Hi @Christopher_G 

Thanks for your reply.  I have.  Guadeloupe uses the same service providers that France uses.  When I turn off Automatic network finder, I get a list of four or five providers and I've tried connecting to each one of them but it doesn't stick.

[Christopher_G]

Does it connect to any of them at all, @EEneedswork? Do you get an error message when you try to connect?

Chris

[EEneedswork]

@Christopher_G 

Sometimes I can select one - usually F Orange - and it will look as if it's connected for about a second or two and then the phone goes back to No Service.

[bristolian]

Guadeloupe has a different mobile country code to France.

So whilst the operators maybe the same, I suspect global roaming is needed to access the "304" variants rather than the French "208" ones.

[EEneedswork]

Hi @bristolian Thanks for your reply.  I mentioned this earlier as someone else wondered the same.  Guadeloupe is covered under EE's Roam Abroad plan - it's on EE's list of countries covered by Roam Abroad - it's in the fine print.  Guadeloupe  doesn't require a different pass.

 I think this is an issue for EE to sort, I just can't seem to reach them.

[Christopher_G]

I'd recommend giving our Mobile Care team a call, @EEneedswork. You can find our contact information on our get in touch help page. I've seen users in a similar situation use a VoIP service such as Skype to call us.

Chris

[EEneedswork]

@Christopher_G Unfortunately Skype charges to contact landlines and mobiles.  I'm abroad, I shouldn't have to pay twice and there's no guarantee if I call EE they will either answer (I've been through the endless automated loop many times) or that they will actually help.  I've spent enough money already.  

It seems EE makes it very difficult to reach them.  There should be an option to reach EE if you don't have access to a phone.  A *working* chat feature or email.   

Anyway, thanks so much for trying.  All the best.

[XRaySpeX]

@EEneedswork : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.