Can't Call, Can Only Text. (Why no email/legit live chat option?)

[Galreth]

I just started EE recently.
And number was recently changed over.

But I cannot use calls. 
Calls cut off less then a second after I've started the dial up process on my phone. 
Texts are fine, but calls won't go through. 

Not only that, but EE doesn't proper Live Chat option (just a bot, that will consistent give you a phone number; EVEN AFTER YOU TELL IT THAT YOU CAN'T MAKE CALLS), but no actual live agents (legit Live Chat), and apparently no actual contact email or alternative for Costumer Service and Support. 

I tried the social media option, and it's just another bot doing the same questionable nonsense and sending phone number information THAT I CANNOT USE. 

EE Claims my area isn't have issues. 
And I can still text.

This is making me incredibly suspicious of EE, and because of that fact that they've gone out of the way to remove Live Chat options, stopping me from talking to an actual person (which I need to do to get this started).

I feel like prey tricked into a trap now. 

This is my last option for contact now. 

[Galreth]

I'll try that to see if it helps for the time being.
Thank you.

[ee_user14]

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@Galreth wrote:

So I assumed it was a bot.
For Example; The other post was a posted comment on another thread from when I was searching the issue (so unless I accidently made a post the merger shouldn't have happened).

And questions about other details were already in the original post explanation/description.

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Several of the regular users on here have copy & paste responses for common questions, that doesn't mean they're not real people.

The respondent in question asked when exactly you ported in, you say those were in your original post but they weren't!!!

[Peter_W]

Thanks @Galreth.

Please keep us posted on how you get on!

Peter

[Galreth]

The original comment where I gave prior answers was;
''You only need post once for a problem, live chat is available via the myEE app for pay-monthly customers. You can also contact EE-CS from any working phone on 07953 966150 - it need not be an EE one, or a mobile.''

Why did you ignore that part that was relevent?
And focus on the unrelated part?

[Galreth]

Except:
''You only need post once for a problem, live chat is available via the myEE app for pay-monthly customers. You can also contact EE-CS from any working phone on 07953 966150 - it need not be an EE one, or a mobile.''

Was the part I was referring to.
Chill.
 
 

[Galreth]

I managed to try it outside, and it was the same result. 
Is there no possibility of advancing the issue to EE on your side?

or some other form of contact.

[Peter_W]

Just a quick reminder to please keep things on-topic and civil here, guys.

I think some confusion may have arisen from the fact your original reply from another thread was merged into this main thread, @Galreth.

This can often happen when a user posts on multiple threads with the same details so we can be sure everything is in one place and remains relevant, rather than posting on older threads.

Apologies again if this has caused some crossed wires.

Putting all that aside though, I'm confident we can get to the bottom of your call issues, but in some instances more specialist support would be required, and that's when it's best to call in. 

We are predominantly a peer to peer forum here, so we aren't able to offer account-level support.

Your feedback around the availability of chat is definitely something we'll take on board, though.

Peter

[Galreth]

It's fine, thank you.
I just wanted to figure this out. 

My apologies for any confusion, I'm currently very anxious and destressed by this, and these things can cause panic. 
I don't want to be stuck in the situation I was with O2, I felt very preyed upon back then and as someone with a vulnerable/SN background being stuck in those situations is very normal.

So I am obviously quite freaked out over the idea of being stuck in such a situation where I am unable to get things sorted or gain a sense of control, especially if the contract has already started and is about to take full effect.

And as you said, the only option is to call, as I can't talk to a Live Agent via Chat. 
Which me being unable to use call to the do the significant stuff makes things a lot more overwhelming.

But either way, apologies again.
I was just unsure in my original reply and wanted to make sure what was going on.

[ee_user14]

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@Galreth wrote:

Was the part I was referring to.

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I don't see anything wrong with that - many people think that CS can only be contacted from their mobile, so the respondent was pointing out that another phone can be used. That can reassure many anxious users.

[Peter_W]

That's totally understandable, @Galreth.

It's the last way we would want you to be left feeling. 

Just to double check, have you tried any other basic troubleshooting with this handset, such as restarting, enabling and disabling flight mode, or manually reconnecting to the EE network?

Often if there's been changes to your network profile at our end, which is the case with a port, something simple like this can help force any changes through. 

Peter