No service

[Brent31]

I am currently in Spain and I am unable to send or receive calls or texts . 

I suspect I may have reached my spend cap limit but have not had any notification of this and cannot increase the spend cap as I am at the £50 limit . 

I cannot phone anyone at EE as I have no service and the cyber chat was no help at all. 

Any advice please.  

I have done all the restarting the phone and airplane mode stuff to no avail.  

Thanks

[Ritu_D]

Hi Brent, 

Welcome to the community. 

Thanks for explaining what you have already tried.

Did you activate roaming on your account before you travelled to Spain?

Was your phone working in Spain before it stopped working? 

Have you tried to select your Network manually? 

There is more information on Roaming available online, if you are still unable to get a signal i would recommend Contacting our guides. 

Thanks 

Ritu