No service

[Brent31]

I am currently in Spain and I am unable to send or receive calls or texts . 

I suspect I may have reached my spend cap limit but have not had any notification of this and cannot increase the spend cap as I am at the £50 limit . 

I cannot phone anyone at EE as I have no service and the cyber chat was no help at all. 

Any advice please.  

I have done all the restarting the phone and airplane mode stuff to no avail.  

Thanks

[Ritu_D]

Hi Brent, 

Welcome to the community. 

Thanks for explaining what you have already tried.

Did you activate roaming on your account before you travelled to Spain?

Was your phone working in Spain before it stopped working? 

Have you tried to select your Network manually? 

There is more information on Roaming available online, if you are still unable to get a signal i would recommend Contacting our guides. 

Thanks 

Ritu 

[XRaySpeX]

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.