Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
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EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
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Network issues

Hi All, Since yesterday I’ve had no signal on my phone in and around my house, only working off WiFi can not make or receive any calls/facetimes!! 

Kiran24 by Explorer
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Re: Is it just me or is ee phone signal poor

Not just you, I’ve been noticing for months how bad the signal is. Previously 4g/5g signal strength was great all over Glasgow. Now standing in the city centre I struggle to get a signal anywhere. and it’s not just Glasgow, generally I’m all out n ab...

Jiggyg by Visitor
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No service on 5g router

From 2/5/24 we have had no service on 5g router for a large part of the day in the craven arms area. So far today there has been no service at all.Tech support have told me that there will be intermittent issues for next 2 weeks due to an upgrade. To...

WiFi Calling Not Working

WiFi calling is not working on iPhone, have attempted usual methods of forcing phone into airplane mode without success. Internet signal is strong and fast. Have reported it to my ISP in case they have changed settings or there is port forwarding con...

milesh by Explorer
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  • 6 replies
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Re: No signal on E.E mobile

Hi very sorry to hear that. Also as a family in BS8 Bristol we have the same problem of no connection with EE luckily however one of us is with Talkmobile which does have a service. This has been a sporadic problem over the last three or four days wi...

Re: Is it just me or is ee phone signal poor

EE have definitely gone down the pan for a fair few months now as I always seem to have very low signal near me  yet there's a 5g mast down the bottom of my street. I have noticed the signal loss since they turned off the 3g or 4g signal not sure whi...

HECKTOR by Visitor
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Re: Is it just me or is ee phone signal poor

I have the same issue as you for a few months now - from 3 bars dropped to 1 bar and the signal is not good even in 1 mile radius. My friend cannot call me through calls unless using WhatsApp. I called the support team and they did a few tests but no...

Leah179 by Investigator
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5G = no service

I’ve been a BT customer and subsequently an Ee customer for a lot a years, and my takeaway of the current data service is that a) I’m lucky if I get a service at all, and b) if it says 5G then it isn’t actually a service;.5 bars of 5G = no service (c...

Pmhend by Visitor
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  • 1 replies
  • 0 Helpful