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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 883 Views
  • 0 replies
  • 4 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 490 Views
  • 0 replies
  • 5 Helpful

Resolved! Phone service

I’ve got no service what so ever and I can’t ring text or even get on google unless I’m on WiFi and I don’t have WiFi unless I’m home 

5G Signal near New Cross Station London is horrible

I recently just switch to EE's unlimited 5G mobile phone plan, because I have heard good things from multiple sources, and I don't want to use my shared house's slow wifi while it's being used by many tenants at the same time. One of your staff guara...

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4elvin by Valued Contributor
  • 1598 Views
  • 30 replies
  • 2 Helpful

Data

I can’t use my phone for calls, text messages , ect my data not working at all . 

S84j by Investigator
  • 310 Views
  • 5 replies
  • 1 Helpful

Phone has completely stopped working

My sim has completely stopped working, I can’t call anyone, no one can call me, your chat isn’t working on the app and from what I’ve read, the only way to actually get some help on this is to call someone. But I don’t have another phone. Surely ther...

Coverage et al....

Last year I enquired about the EE 5GEE offering. The service and speed that getting from BT Broadband (FTC) was awful.So have spoken to their Technical Team I was told (and shown on their coverage map) that 5G was available in my area outside but ind...

GW4DVB by Contributor
  • 352 Views
  • 4 replies
  • 0 Helpful

Resolved! 5G to VoLTE or 3G

I’m trying to work out if I have a problem or if my iPhone 12  is doing what it should. I was under the impression that when I am in a 5G area and a call comes in then my phone should drop down to 4G and use VoLTE for the call.  (EE doesn’t have 5G S...

Techhead by Expert Contributor
  • 2831 Views
  • 10 replies
  • 5 Helpful