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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10995 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 22227 Views
  • 0 replies
  • 6 Helpful

Resolved! Re: Coverage in Craven Arms

Supposedly the mast has been integrated into the network, then why is it I’m still experiencing signal issues.I shouldn’t have to reply on WiFi calling to have signal or to make/receive phone calls and text etc. 

Dweusden by Investigator
  • 378 Views
  • 1 replies
  • 1 Helpful

Resolved! Data Stops Until Airplane Mode Reset

I’m also having exactly the same issue with EE on an iphone 15. I think it’s happening moving between cell towers and the only way to get data back is to turn airplane mode on and off. It never shows a loss of signal. 

Sgla by Visitor
  • 884 Views
  • 2 replies
  • 0 Helpful

Resolved! No network

My phones been  showing Emergency Calls Only since 5th January.   The app shows there is a problem  in the area, but I cannot call/text 150 to discuss what's happening  with repairs, or when this may be expected.  Is there even any refunds re billing...

KEB2 by Explorer
  • 765 Views
  • 5 replies
  • 1 Helpful

Resolved! Iphone 17 poor signal

Anyone else still have issues with no/bad signal?I have read old post regarding this and its software issues and to wait for updates. Phone gad has had an update to 26.2 but it still the same. It’s definitely not a signal issue as other device,15pro ...

Bfuk by Investigator
  • 1947 Views
  • 6 replies
  • 3 Helpful

EE Mobile does not support VOIP

Have seen a few posts about EE users not supporting VOIP devices on their mobile network.I can confirm that this is indeed the case.Despite calls to EE business and them saying that VOIP devices are not blocked (after the typical "try turning it off ...

Resolved! 5G Sim upgrade

I've been on the same SIM plan for a few years now and I'm looking to upgrade from 4G to 5G.Can my current SIM be upgraded on my current plan, or do I have to move to a totally new SIM/Plan?Thanks!

Coombsd by Explorer
  • 1023 Views
  • 1 replies
  • 0 Helpful

Resolved! Best Network

so they call themself best network in the UK and there is no signal in a house my daughter have O2 and have full bars so how is that nothing can be done ?    <mod edit: added subject title>