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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2542 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1630 Views
  • 0 replies
  • 5 Helpful

Lack of service

Hi there, Been an EE customer for years now but over the last 4-6 weeks im struggling to make calls (normal phone calls and also messenger/Whatsapp audio). My signal is dropping out all the time. Its really infuriating! I can hear the person on the e...

mummynun by Explorer
  • 400 Views
  • 4 replies
  • 4 Helpful

Terrible network coverage

Hi, i want to leace EE after 5 months sim only. The coveragevis very poor compared to mybold provider. Cant send text message, 5g isverry poor. Calls wont connect. Technical support have reset everything and changed settings on my phone. I travel in ...

Jedi68 by Visitor
  • 381 Views
  • 1 replies
  • 1 Helpful

5g

I am about 0.4 miles from an EE mast band 3 and i get a brilliant 4g signal. A couple of weeks ago i noticed engineers working at the mast and wondered what they were doing. After they had finished i was walking past the mast on my way home and saw t...

Resolved! 4G signal down in Tiverton

4G signal has been down since Saturday morning. We have a 4G router so rely on the signal for our internet, and I also work from home, so not helpful. Other users in the area say their 5G has been down since Saturday as well. We’ve had no update or n...

kim188 by Explorer
  • 360 Views
  • 2 replies
  • 1 Helpful

Worsening 5G signal - a pattern emerging?

Hi,I've been experiencing issues specifically in my workplace for the last few months on EE whereby I get practically no signal throughout the day within the building I work. This is in an area that apparently should receive good 5G indoors and out. ...

Liamski1 by Valued Contributor
  • 1325 Views
  • 12 replies
  • 4 Helpful

Coverage in Newhaven

Update: 10 January 2025 Over the past few months, for the first location, our engineers have started legal steps to legally acquire the land from the site provider. Pending a positive outcome from the legal negotiations, we can start building the equ...

Leanne_T by EE Community Support Team
  • 6471 Views
  • 48 replies
  • 12 Helpful

Emergency call only intermittently

Over the last couple of weeks I've noticed my phone keeps going to 'emergency calls only'. I don't think it's a network issue as when I restart the phone it works again, has been working normally for a few days each time but today it's happened 4/5 t...

Cchgj by Explorer
  • 431 Views
  • 3 replies
  • 3 Helpful

No signal 4 Months and counting

We are in a rural area and the mast that usually supplies our signal whilst temporary has been in place for well over 5 years. We’ve had a few occasions of it going offline but within a few a days it’s back up and running. This time it went offline i...

jdrose by Explorer
  • 351 Views
  • 3 replies
  • 1 Helpful