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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 883 Views
  • 0 replies
  • 4 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 490 Views
  • 0 replies
  • 5 Helpful

Does 5G SA use a whitelist?

Are only approved devices allowed to connect to the 5G SA network, or is any device with the capability to connect allowed to connect?This is assuming I'm on the correct plan of course (All Rounder or Full Works).

No service - Harrogate

Hi,  Is anyone else seeing poor signal / coverage with EE in Harrogate?  I'm at work HG28QT inside but sat by the window and currently have between zero and 1 bar although the 5G logo is being displayed.  running speedtest app I get 8.62 down, 0.91 m...

SteadyT by Investigator
  • 1203 Views
  • 26 replies
  • 6 Helpful

No signal now for 19 days

I have no signal indoors or outdoors in my postcode area for 19 days, I have reported around 5 times now and nothing has changed. I can only make WhatsApp and messenger calls via WiFi. If an emergency I will not be able to make calls, and if the broa...

Vampyres by Investigator
  • 378 Views
  • 5 replies
  • 4 Helpful

Are EE's Lines Down?

Hi, Not sure where to post this but are EE's phone lines down? Everytime I try ringing a get a recorded message saying there's been a problem and I can't connect your call, please call us back on the same number. I call back but it's the same thing o...

Resolved! Data

I normally have signal in work and suddenly it’s be change where am getting no signal to use my data

Network issues

Hi, I have an iPhone 11 and with EE and have the same issue. It is particularly bad when I am travelling across the country at it does show 4 or 5 bars and 4G but I don’t get internet. I often use the phone as a Satnav so have problems with maps upda...

Rez850 by Visitor
  • 281 Views
  • 1 replies
  • 0 Helpful

Yes, I was able to click and get more info but this isn't exactly clear. Asimple "click for more info" would of sufficed but hey ho who am I toquestion web page design.Thanks for your help

Burna09 by Explorer
  • 353 Views
  • 0 replies
  • 0 Helpful

Signal issue

Anyone have/Know of any signalissues in the Cumnock area East Ayrshire. EE users are having issues connecting to the internet, works sporadically. If you turn your phone off and on again it works fine then loses internet. Though 3-4 bars are present....