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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6493 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7839 Views
  • 0 replies
  • 6 Helpful

signal so bad

My girlfriend just texted asking me which network she should move to because she is getting terrible signal at home (East London) and at work (Central London). I just found this post while searching for "why is my ee signal so bad" I thought it was m...

TagU by Visitor
  • 790 Views
  • 8 replies
  • 13 Helpful

Slow download speed despite strong 4G or 5G signal

HiIn some areas I find that even though my phone has a medium/strong 4G or 5G connection, the internet is virtually unusable as the download speeds are less than 1Mb. There doesn't seem to be a pattern, though some areas seem more prone than others.F...

h2005 by Valued Contributor
  • 1137 Views
  • 9 replies
  • 0 Helpful

Nobody can hear me on a phone call

Hi, nobody can hear me on a phone call, I've run all the tests on my phone and they all came back fine, I know my microphone isn't the issue and the other people's phones are all working fine too .. it's hella frustrating to be honest, I didn't know ...

Shazziii by Investigator
  • 871 Views
  • 8 replies
  • 6 Helpful

New mast has signal but no connectivity

We generally have no phone signal whatsoever but where there was a 'just usable' signal that has now been swamped by a new mast (finally!) turned on.Only it seems to be putting out a carrier with no connectivity.So we are worse off than before it sta...

4wd by Investigator
  • 1861 Views
  • 28 replies
  • 1 Helpful

Resolved! Phone mast invoicing.

Good morning,We have a mast on our site, would it be possible to advise the correct email address to forward the invoice for payment.Thank you. 

No Service

I recently had an additional line removed from my account due to an error after upgrading my phone. I spoke to someone yesterday regarding this and was told it was all sorted out. However, I now have no service on my phone. I need my services back as...

No internet connection

 I called EE already and couldn’t help me I’ve had the worst internet connection ever over the last three weeks my phone says 5G with 1 bar but I’ve done multiple internet speed tests as the ee guy suggested and my internet is non existent every sing...

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Who to contact when work is done on a mast?

EE engineers have been to work on the mast behind my house today and have ignored the agreed access and destroyed my land, destroyed the public road and knocked over fences and gates.They have also heightened the mast to almost double the 15m agreed ...

Spinner72 by Contributor
  • 524 Views
  • 4 replies
  • 5 Helpful