Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
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EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
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I don’t have mobile network

Good day, I need help.more than a week ago, I topped up my EE account and bought a package for 15 pounds (unlimited calls and SMS) + 25 gigabytes of internet. But I have NO internet right now.I have already reviewed all possible help functions on the...

Re: Is it just me or is ee phone signal poor

That is not correct, I have complained a number of times in the past about the appalling connectivity in the Hereford area. When I did complain I was firstly told that the record of failed calls for me gave no indication of bad service. A moot point ...

unhappy65 by Investigator
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Resolved! No signal

Hi! I more then 1 week when i done have network to my phone. I can't call 150 , i was to the shop but there no-one can now fixed the problem.  All people in my area  with ee can't use the phone . What i have to do in this situation??   

Signal issue

I am in area EC4Y, is this going to get fixed anytime soon? Also in South London SW17 the signal is terrible. I used to get over 100Mbps with BT, even seen 250Mbps over 5g, whats happened, you bitten off more than you can chew now. Too many on boardi...

eLClinto by Explorer
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  • 3 replies
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Network Fault

Hii seem to be stuck in a loop of stupid. There is a Network Fault in my area. Voice calls don’t work but Data works after a phone restart. The online fault reporting service is unavailable and has been for at least a week and because Voice calls don...

Resolved! Disrupted Signal Ongoing For Months

The mast in my area has not worked properly since early October and as a result each month I call and get a full credit for my expected bill. It just dawned on me that being credited the full bill each month is more than what the line rental would be...

School website doesn't work on EE/BT

Hi All. I am havig a strange issue with my school websites. The sites below can't be accessed on either BT/ EE broadband or mobile nextwork unless the device is linked with a VPN. I have contacted the hosting provider who have said there isn't an iss...

Coverage in St Albans

Update: 10 April 2025 Over the past few months, our engineers have started the surveys at the location for the second mast to make sure the area will be suitable for the equipment. Once all surveys have been completed, we will submit these for approv...

Leanne_T by EE Community Support Team
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  • 14 replies
  • 13 Helpful