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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4177 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3542 Views
  • 0 replies
  • 5 Helpful

Ongoing wide network problem in area

Hi, it would be great if I could raise an ongoing mobile signal problem that exists in the area I live.For context this has gone on for years for multiple/ all the residents and every time someone raises something we are told there is not a problem a...

Nicj29 by Explorer
  • 401 Views
  • 4 replies
  • 1 Helpful

Resolved! No signal, network checker not working

Hi everyone, I currently have no network and mobile is showing SOS and Satellite symbols, this has been going on all day. I have tried to check network status online and the link seems to be broken/not working as the page is persistently blank after ...

MM1998 by Visitor
  • 488 Views
  • 2 replies
  • 4 Helpful

I don’t have mobile network

Good day, I need help.more than a week ago, I topped up my EE account and bought a package for 15 pounds (unlimited calls and SMS) + 25 gigabytes of internet. But I have NO internet right now.I have already reviewed all possible help functions on the...

Re: Is it just me or is ee phone signal poor

That is not correct, I have complained a number of times in the past about the appalling connectivity in the Hereford area. When I did complain I was firstly told that the record of failed calls for me gave no indication of bad service. A moot point ...

unhappy65 by Investigator
  • 723 Views
  • 7 replies
  • 2 Helpful

Resolved! No signal

Hi! I more then 1 week when i done have network to my phone. I can't call 150 , i was to the shop but there no-one can now fixed the problem.  All people in my area  with ee can't use the phone . What i have to do in this situation??   

Signal issue

I am in area EC4Y, is this going to get fixed anytime soon? Also in South London SW17 the signal is terrible. I used to get over 100Mbps with BT, even seen 250Mbps over 5g, whats happened, you bitten off more than you can chew now. Too many on boardi...

eLClinto by Explorer
  • 525 Views
  • 3 replies
  • 3 Helpful

Network Fault

Hii seem to be stuck in a loop of stupid. There is a Network Fault in my area. Voice calls don’t work but Data works after a phone restart. The online fault reporting service is unavailable and has been for at least a week and because Voice calls don...