No service/emergency calls only

[d62vm]

EE reception has always been bad in my area, I usually see either no bars or one bar at max in my house. However, for the past few days it has been absolutely abysmal. For a few days in a row I'm seeing either No Service or Emergency call only statuses, at the same time no bars are even showing as they're replaced with a 'stop' sign. This never happened before and while it was usually just 1 bar, I still could make calls and receive sms. Now it completely stopped working. It's PAYG, I buy the same package each month. Phone is samsung s25 ultra. No works are being done in my area from what I can see and when checking the status page - there are no mentions of disruptions/issues. I couldn't even login here using my actual account because it sends an SMS as an authentication step but I'm not getting any sms because of 'no service'. Setting the phone to airplane mode, then back, restarting the phone etc doesn't help. Network operators are setup to auto select. WHen trying to select EE manually, it endlessly loads with a message 'Registering with EE' and then just errors out with "No service. Selected network (EE) not available"

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Using the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[d62vm]

I have done so if you actually read the message instead of applying a macro without reading the context. None of the usual solutions work. Checking  https://ee.co.uk/help/mobile-coverage-checker here shows the following:

We can't check our mobile network right now

Updated on 24 Feb 2026 at 11:35 AM

There’s a problem getting the information we need. Try again later.

I don't want to use WiFi-calling, it's not a solution but a workaround. 

[bristolian]

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@d62vm wrote:

I have done so if you actually read the message instead of applying a macro without reading the context.

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My reply was fully intentional and I made several alterations from a standard reply precisely to allow for some comments in your post.

You could also try using the myEE app to run the status check, that often works when the website doesn't, and vice-versa. There's an option within the 150 text service to run checks, but I've never had much success with it. That just leaves a call to CS on 150, using WiFi-calling if necessary.

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@d62vm wrote:

I don't want to use WiFi-calling, it's not a solution but a workaround. 

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WiFi-calling is a mitigation providing for indoor coverage anytime you have loss of coverage for whatever reason. That could be a local outage, or just poor indoor coverage. It's provided free within your subscription, and you're perfectly free to make a choice to not use it. The cost of making that choice will be a loss of service in scenarios such as this.

[Leanne_T · Accepted solution]

Hi there @d62vm 

Thanks for coming for coming to the community. 

I'm sorry you're having service issues in the area. If the status checker is not loading any details for the area please call us and our tech guides can get the location looked into and see what could be causing this for you.

Leanne.