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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9044 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16171 Views
  • 0 replies
  • 6 Helpful

EE 3/4/5G down - EE Edge only!!

  We’ve had no EE network for the past 6 months. We used to have full signal with 5G coverage (didn’t even need the internet on!), but now the minute we leave our home, it’s in a complete blackout spot.This is probably around a 3 mile run of road tha...

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Bhbus by Explorer
  • 475 Views
  • 4 replies
  • 0 Helpful

Resolved! Network issues

I've been with EE for over 15 years and I live in B44 area, there is no service in the area.  EE is such a big company, when their customers are struggling with receiving and making calls, important calls they should automatically refunded all custom...

Resolved! Having issues connecting to EE hotspot and text code

Hi, I have an issue when connecting to an ee wifi hotspot. So when I’m out, in a bad dead zone and I see ee wifi. I connect to this, state that I’m a BT broadband customer , put in my password but then it wants to send me a code either via text or em...

Lardenr by Contributor
  • 625 Views
  • 7 replies
  • 1 Helpful

Wi-Fi Calling won’t work

Hi Everyone,looking advice on how to get Wi-Fi calling to work on an iPhone 13. We have virtually no signal in our village so rely on this but for some reason it has stopped working. I have turned the phone off and on, reset the router and reset the ...

Panda2019 by Explorer
  • 16915 Views
  • 12 replies
  • 1 Helpful

Repeat issues with mast which covers TA6

Hi, there has been a constant issue with the mobile signal at my home address. I have been told for probably a few years on and off that there is an issue with the mast covering my home postcode. What's going on? Why is this problem not being sorted ...

bugsy1969 by Contributor
  • 507 Views
  • 5 replies
  • 1 Helpful

Why such a miniscule 5GSA presence in Wiltshire?

I have just seen the  list of the latest 17 towns and cities to be given 5G Stand Alone aka 5GSA . And to my disbelief I have  noticed not a single town or city in the whole of Wiltshire is on it.Wiltshire is a county with a population  of over 52000...

peterkinxl5 by Established Contributor
  • 363 Views
  • 2 replies
  • 1 Helpful

EE 4G dreadful at Clapham Junction

Just been out through clapham today, twice. Took 2 speedtests at different times on the platforms. This was it at 09:32And at 16:38, not even a speedtest would work, let alone an imessage send. Is anyone else having this sort of experience there? And...

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DJW-20 by Established Contributor
  • 624 Views
  • 7 replies
  • 2 Helpful