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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2126 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1137 Views
  • 0 replies
  • 5 Helpful

Re: Network Problems EE are useless

Now we have Storm Darren and no information at all from EE and there has been no signal for 2 days in my area. Major issues and  hardly any staff on duty so, waiting times are off the scale. EE could text everyone so, that anyone who has wifi calling...

hughmoz by Established Contributor
  • 1840 Views
  • 28 replies
  • 20 Helpful

Resolved! Poor signal at home

My signal in my house is non existent I've got no bars i have wifi calling on but calls are still not connecting and it's going to my voicemail without even ringing what can I do about this as I'm paying for a service but I can't even use my mobile f...

Sarahba1 by Explorer
  • 352 Views
  • 2 replies
  • 1 Helpful

Resolved! Re: No signal

My phone was working with 5G yesterday, no problems, but last night and today I have no signal. *********** [Mod edit: Removed mobile number]

Poor network and signal in Lisvane - Cardiff

Prior to switching from Vodaphone where I had 3 to 4 bars, I now have a come and go 1 bar and that is I stand in front of the window, Zero when in the house, I was assured of a strong connection signal prior to switching to EE, and when I brought thi...

Franck64 by Visitor
  • 282 Views
  • 1 replies
  • 0 Helpful

no signal in my arae for over a year

Ive been getting Myplace update text massages from EE for over3 months now saying you have a problem, then the problem will be solved in 10 hours then the problem has been fixed, and i get these almost weekly, but the problem is NEVER fixed, I have n...

Resolved! EE mobile bad signal bad data

I came over to EE. some months ago on a business tariff ,signal is terrible everywhere 5g rarely works and data is unusable . I rely on my phone to book in work and EE is now affecting my business . I need help leaving this network . 

gregg1908 by Investigator
  • 330 Views
  • 2 replies
  • 3 Helpful

5G speeds have been so dreadful

It's not your SIM CARD, it is the absolute poor network EE provides. Over the past year or so, 5G speeds have been so dreadful that I am only waiting for this contract to end and after 9 years EE customer, I will try some other operator.  I am sittin...

T248 by Explorer
  • 798 Views
  • 3 replies
  • 2 Helpful

Terrible 4G and 5G speeds

Hi,  My speeds have never been great with EE on either 4G or 5G I have been with EE for many many years (around 18 years) and had multiple phones during this time and all seems to have struggled with internet speeds when using 4G and 5G.... I went ou...