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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9932 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 17469 Views
  • 0 replies
  • 6 Helpful

Slow network / bad coverage

For 2 years I loved EE. Had been the fastest network I had always been with. My phone contract finished, I opted in for a SIM Only plan (Full Works iPhone) that according to its terms “our best speed, no max Mbps”.But the truth is that my signal beca...

elton95 by Investigator
  • 947 Views
  • 4 replies
  • 3 Helpful

Resolved! EE Coverage

I’m getting really fed up with EE. The coverage in my area has been so poor in the last few weeks. I have no broadband as EE made a mistake in changing from BT to EE Fibre. Been told there is a problem with my mobile data in my area and won’t be fixe...

No signal

My phone is always set to Wi-Fi, and I can't dial out. Any more ideas??? EE is able to get through though - how does that happen? Even when they did, the line was breaking up and crackly, and kept dropping. That was Saturday, and outside. Absolutely ...

beebo1 by Contributor
  • 605 Views
  • 7 replies
  • 1 Helpful

Resolved! No phone or mobile data in my area?

I've had no phone or mobile data signal for the best part of a day now - wondering if anyone else is experiencing issues?I'm in Newcastle / North Tyneside area. would be great to know what is going on!

Outside cell service

I need some help.. i work on a ship and i am currently based outside of EE cell service.. i enabled a add on a couple weeks back and forgot to turn it off when i was finished.. it is one of the add ons you need to call to get removed.. My question is...

Kevio123 by Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

No signal on iPhone 16 Plus

As stated, suddenly lost all signal. I would see 1 or 2 bars, then when unlocking the phone, it would go to 0 bars and no data available at usual places where I would get signal. This has been happening to me as a EE user for 5 years now. About once ...

lolll789 by Investigator
  • 949 Views
  • 7 replies
  • 3 Helpful

5G Coverage Disappeared from Local Area

Hi all,Writing this as EE have no e-mail contact details to complain to (nor am I going to spend money on a postage stamp or wait on hold to speak to someone).For the past ~6 Months there has been no 5G in my local area (NW6, north west london), the ...

5g frequently dropping in Birmingham city centre

The past few weeks, 5g connectivity has been appalling during the day. When service is up, speeds are fine and normal - but every day now, during the middle of the day, connectivity drops. Seeing as my 5g router can’t drop down to a 4g service, there...

Vestra by Investigator
  • 853 Views
  • 8 replies
  • 6 Helpful

Resolved! SMS from 'EE' re. Upgrading 5G SIM

HiMy wife recently received the following SMS from EE number 66033: I've only ever received EE SMS from number 150 before. Is this SMS genuine or a scam?  We are both on quite old SIMs but I've not received this message, only my wife. If genuine, wou...

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hawkerpaul by Established Contributor
  • 1330 Views
  • 6 replies
  • 4 Helpful