06-03-2026 01:34 PM
I've just switched to EE, and my signal was fine for the first few days, but it's completely gone. I've tried resetting my phone, turning airplane mode on and off, re-inserting my sim. Nothing.
I can't call support because I have no signal. I've tried contacting EE on Twitter and Facebook. No help. I feel like I'm shouting at a wall.
Any idea how I can get my signal working again? EE isn't giving me a great first impression...
06-03-2026 01:43 PM
@MegzWills : If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.
06-03-2026 03:22 PM
If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.
Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.
If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.