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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5933 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7037 Views
  • 0 replies
  • 6 Helpful

Terrible service in xxxx xxx

Over the last months the mobile service in xxxx xxx has been getting worse and is now awful: Calls drop Cannot ring out  Cannot even text ! I have to keep moving around the house to get a signal.  Now the phone doesn't work in my office ! According t...

No services In Rg2 area of Reading

We have not been able to make or receive  calls ,and there hasn't  been any Internet  for 2 weeks,we have been  told it won't  be fixed until November 10th,it's appalling service,my brothers disabled so we need the phone to work. We have been given a...

Mick1959 by Visitor
  • 392 Views
  • 2 replies
  • 0 Helpful

London undergroud wifi problem

I try to connect on london undergroud ee auto wifi and i get this error: “ unable to join the network. EE auto-wifi” I am 2 years old prepay coustomer with 15£ pack every mounth. I already called 150 over 10 times and the problem is not solved. I own...

Victor19 by Investigator
  • 462 Views
  • 5 replies
  • 0 Helpful

Help: Zero signal. What do I do?

I'm in Bedford.  It's not exactly rural. 170,000 people live here, and yet a massive part of Bedford has near-zero signal strength.  When I check EE Mapping it says we'll get 5 bars, but I'm getting zero to 1 bar.  We have 5 EE phones (extended famil...

Adrewetx by Investigator
  • 897 Views
  • 6 replies
  • 5 Helpful

Compensation for outages.

We have not had any service since last last Friday afternoon. EE have a lot of customers all complaining - particularly those who are working and those that use a 4G dongle for Internet access. Will there be compensation and if so so does it work? I ...

MarkL1950 by Investigator
  • 3001 Views
  • 9 replies
  • 1 Helpful