Mobile Network discussions

Damaged Phone Mast

We have a damaged phone mast in my area BS15. Last text update from EE was that it was going to be fixed on 03/02/23, this has not happened. Online it says 'will be good within 16 hours' however this is the same update as the last 2 weeks. Where is t...

Calls / data

My phone won't let me call My phone won't let me use My data

Phone has lost signal & will not work only on Wi-Fi

5g Northern Ireland

Why is 5g rollout taking so long in Northern Ireland on EE/BT network? My brother is with O2 and has 5g coverage in most of the country while EE/BT 5g is only available in Belfast. I feel I was conned into buying a 5g phone for absolutely no reason.

Changed sim from EE, still accessible?

Hi, So I have recently left EE and was wondering how Ican confirm my numbers aren't with EE anymore? I clicked 'Leave EE' on the app but it didn't send any confirmation. I had another SIM card that came with my main number, is this disconnected also?...

unstable signal mobile router/broadband

No service

This week I don’t have any service on my mobile. mon Monday and Tuesday service is as off for few hours in the morning, after this it looks like is all day.  The same is with my husband phone and my tablet. Bills are paid and we haven’t t had this pr...

Mobile work Wi-Fi dropping out constantly

My mobile Wi-Fi is dropping out constantly tonight for no reason at the router switch it off and on and works for about a min then drops out again 

Serial 3G/4G Network Outages

Why does the 3G/4G network service regularly fails in my home area. I receive regular EE text messages alerting users to problems in the area. Is it time for me to move to an alternative network operator?

Calls Fail

Hi, when I try to make a call to anyone it just says ‘call fail’ I can txt and use what's app but cannot make calls  I have tried turning off and on and the airplane mode reset but to no avail. No problem with coverage or my phone iPhone 13. Are you ...