09-10-2023 03:50 PM
EE are not interested at all.
Been with them several years.
Now I have been given the professional fob, of we can't help you and we can never guarantee 100% coverage.
Use you own WiFi or ask people to use their WiFi to survive.
All this after I pay them more than £150 for 2 contracts.
I have to go to the ombudsman who will take 6 months rule in EE favour and I'll continue to pay through the nose.
None of the people I spoke to today had any empathy or heart. I was just dealt with like a number.
No loyalty, for being and existing customer I can go swivel according to EE.
09-10-2023 08:27 PM
You've not mentioned what the specific issues you've had, are. That makes offering help or advice rather difficult.
It sounds a little like you've got some indoor coverage issues - in which case, no network will ever guarantee 100% national indoor coverage, it's almost impossible to achieve.
At £75/month for your plans, I would assume you have chosen a high-end device and/or a generous data allowance - not all phones or plans cost anywhere near this amount.
Feel free to explain your specific issues, if you want further advice.