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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3345 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2695 Views
  • 0 replies
  • 5 Helpful

Re: No Service

Im having exactly the same problem. The most annoying thing is that i can't contact anyone especially EE to resolve this so ive now got to take time off work to get this sorted but being honest im having nothing but problems with this EE sim. It tell...

Why is my mobile connection so slow?

I just got a Pay as you go SIM card of EE a few days ago, and it is just unbelievably slow.I checked my speed is 0.64 mbps download and 0.56 upload. I have tried restarting my mobile, but nothing. I can't even browse google without spending a lifetim...

Slowered by Investigator
  • 4256 Views
  • 9 replies
  • 0 Helpful

Signal problem

I have a sim contract with unlimited internet and sometimes it doesn't work at all, I don't know what's happening but I'm not at all satisfied with ee. they are interested in taking money from people and providing less services

Popovici by Investigator
  • 285 Views
  • 1 replies
  • 0 Helpful

Resolved! 5G woes

HiI have an S21 Ultra 5G but I never get anything like 5G speeds. I just did a speed test and after the page finally loaded my speed was 240Kbps..So what do I need to get 5G speeds?My contract is 5G..ThanksT

Dragon_ by Skilled Contributor
  • 2773 Views
  • 52 replies
  • 7 Helpful

No signal

Why is it everywhere I go I have no signal and it's in numerous places Llandudno,colwyn bay,old colwyn and also Wrexham I thought EE was the best provider in the country according to there adverts but can barley get signal across North wales 

Dean1122 by Visitor
  • 365 Views
  • 2 replies
  • 2 Helpful

No signal for 8 days :(

Was a Plusnet customer and having problems with signal in my area. Told that there is a problem with the mast. Was encouraged to swap to EE as Plusnet are turning off their signals anyway soon. Told engineers are looking at issue. Swapped today with ...

Devon59 by Explorer
  • 361 Views
  • 3 replies
  • 0 Helpful

Re: Practically non existent signal

Good and Poor reception areas..? Agreed.., (Postcode Lottery)The problem is, that this was reported to EE and I received a reply from them stating that the issue was fixed, but it isn't. I have a need to use my mobile in my village and out of Wi-Fi r...

RickS037 by Investigator
  • 725 Views
  • 7 replies
  • 1 Helpful

Please help

Was released from BT as my mobile service provider and handed over to EE, on Monday. How long will it take to change over because my mobile just says emergency calls only. I can't make or receive calls. I dont have a landline either, so this is very ...