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Failed calls - in emergency

Sami27
Visitor

I have been dealing with my phone not calling out (won’t even dial  just cuts off) and if anyone rings me  they can’t hear me and it cuts off! I’ve been having to use What’s app! This happening on and off WIFi, in and outside the house! 

 I’ve now reached my limit especially since I pay over £80 a month for something that does not work!
today I had an emergency with my son and I couldn’t even make contact to his dad because your company has let me down and my phone wouldn’t work! I’ve tried everything and nothing is working!  

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Does VoLTE/4G-calling show on-screen when you have problems calling out? or does WiFi-calling show? These should both be symbols next to the coverage indicators?

Is this a recent problem?

Can you be a bit more specific about what you've tried - what do you include in "trying everything"?