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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2732 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1976 Views
  • 0 replies
  • 5 Helpful

internet speed

im getting 5g signal with 4 bars  so why is my download speed 2mbps when my upload is 8mbps i'm on unlimited data what should i get speed wise??

gtfehners by Investigator
  • 981 Views
  • 9 replies
  • 2 Helpful

Re: internet speed

I have been experiencing exactly the same problem — shameful internet speed with long moments of no internet at all. EE Coverage and Network says it is all good in my area, but speaking to my neighbours I found out that everyone is facing the same is...

Re: Poor/unusable signal strength.

Then the coverage checker is pointless unless it accurately reflects the reality of coverage. I took out a contract on the basis of the coverage (4g excellent indoors and out) and it blatantly isn’t true. I get one bar at best.Worst case it’s being m...

Jred55 by Visitor
  • 340 Views
  • 1 replies
  • 1 Helpful

Aberchirder Scotland coverage issues

Anyone else having issues in the Aberchirder ( Foggie) area, the coverage says "You'll get excellent coverage indoors and outdoors on your Samsung Galaxy Xcover 5 Ent."I look at the coverage map and that says the sameYet im only getting 1 bar, i have...

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gavmidd by Contributor
  • 591 Views
  • 9 replies
  • 0 Helpful

Super rubbish ee

Signal checker states my signal at perfect, meanwhile not one bar showing! Data is the same, iseles. How this junk company gets any custom let alone "awards" is beyond me! Does anyone know of a company that actually works in the woking area?

Hate_ee by Visitor
  • 333 Views
  • 3 replies
  • 0 Helpful

Signal

Anyone experienced bad signals inside a football stadium. Can a new SIM card solve the issue? My current SIM card was used in 5g phone but then I had to downgrade to a non 5g phone. So now I only use 4g enable phone. Frustrating times when I see othe...

Viper72 by Visitor
  • 334 Views
  • 2 replies
  • 0 Helpful

2 Masts

Why are there two masts located so close together for EE? It is understandable that they would be utilized for different cellular companies, but even though they are approximately 100 yards apart, it seems that EE is on both of them.   

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ch1121 by Established Contributor
  • 438 Views
  • 4 replies
  • 0 Helpful