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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5053 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5009 Views
  • 0 replies
  • 5 Helpful

Losing signal whilst driving

Hi, looking for some help to resolve an issue with my mobile signal whilst driving from Ramsgate Kent To Canterbury Kent. I am using the same iPhone 11 on EE network that I’ve always been using while doing this same journey and would listen to either...

Colin002 by Visitor
  • 876 Views
  • 2 replies
  • 2 Helpful

EE update changed my phone number

I received un update message from EE this morning asking me to delete the messaged and restart the phone, which I did.After the update I noticed I could no longer access the internet or mobile data in any way. I have now since noticed that the update...

garyskb by Visitor
  • 408 Views
  • 1 replies
  • 0 Helpful

150 text number issue

Hi I am not receiving replies to the short code texts I send on 150. I recently changed to a new plan, could that be the issue? I do receive the monthly texts telling me my bill is ready though. Any help appreciated , thanks

Moocher2 by Investigator
  • 458 Views
  • 1 replies
  • 1 Helpful

Signal and poor service

Swapped from vodafone after being assured of a good signal. Three different phones and numbers no signal in the house. Wifi calling on each phone is crap too even though everything worked fine with vodafone...not sure why. Biggest mistake switching. ...

Redtom by Explorer
  • 442 Views
  • 3 replies
  • 2 Helpful

Not receiving text

I was with Virgin ( EE) ALL WORKING FINE.now Virgin moved to O2 so I decided to stay with EE and received new EE SIM.... BUTnow, like other users, I am unable to receive login codes via text from my bankNot good, am unable to pay bills on this networ...

Stu2755 by Visitor
  • 369 Views
  • 1 replies
  • 0 Helpful

Could not activate mobile data

I’ve recently transferred to EE from another provider. My number has transferred and I’ve started to use the EE services. Unfortunately, I’m unable to use data because I keep getting a message pop up stating ‘could not activate mobile data’ have trie...

DeeMee by Visitor
  • 432 Views
  • 1 replies
  • 0 Helpful

No Network

My phone is coming up network unavailable when I go to make calls , I'm on a sim only Can anyone shed any light on this , I've a Samsung galaxy S20 ultra

Wendyp26 by Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful